IT Systems Administrator

February 11

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Logo of Safari Micro

Safari Micro

Safari Micro is your trusted IT solutions partner, specializing in providing comprehensive technology services that include cloud management, network infrastructure management, and managed IT services. With a focus on delivering tailored solutions for businesses, Safari Micro offers products like fully managed virtual desktops and expertise in cloud technology, ensuring organizations can effectively manage their IT needs and infrastructure. The company also emphasizes consulting services to guide clients in strategic technology decisions.

Servers • Storage • Networking • Virtualization • Software

51 - 200 employees

🤝 B2B

☁️ SaaS

📋 Description

• Provide technical support to clients (US) via phone/email/ticketing system • Strive for first call resolution by efficiently and effectively addressing client issues during initial contact, according to service level agreements (SLAs). • Troubleshoot issues with Windows, Microsoft Cloud, Office Apps, Networks • Work collaboratively and learn from Senior Engineers • Manage multiple projects and prioritize tasks

🎯 Requirements

• 4+ years IT experience (MSP, Corporate IT, Consulting) • Excellent communication and customer service skills • Experience with Windows 10/11, Microsoft 365, Azure • Ticketing System experience (ConnectWise, ServiceNow) • Strong problem-solving and attention to detail

🏖️ Benefits

• Permanent Work-from-Home • Brand New Work from Home Equipment (laptop, desktop monitor, headset) • Mandatory government benefits + 13th month pay • HMO (medical & dental) + 1 dependent • 15 days of paid time off (PTO) each year (to be used as vacation or sick time) in addition to our standard US holiday calendar • Birthday Leave • Year-End Bonus • Training & Certifications applicable to your professional career

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