Professional Services Consultant Lead

November 21

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Safeguard Global

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Global Managed Payroll • Global Outsourcing • Global Professional Services • Global Employer of Record • Global HR Consulting

1001 - 5000

💰 Venture Round on 2019-05

Description

• Establish a ‘high performance’ culture, coaching Business Analysts (BA) where necessary on work methods and by modelling a high level of personal accountability and goal achievement. • Foster a positive team environment, ensure collaboration between team members within the team and with colleagues in other departments, actively work with Management to identify challenges to balance capacity / demand within the team. • Promote “best practice execution” by analysing current processes/procedures, identifying new methods, and documenting via process maps and desktop procedures. • Foster strong working relationships with the global Operations Teams by ensuring the team deliverables are high quality and aligned to the standards of the Operations process requirements. • Develop exceptional talent, through proactive recruiting plans, careful employee development plans, and timely succession planning maps. • Set clear objectives and goals, monitor the individual performance, identifying deficiencies in skill sets to improve training and the overall development of Safeguard Global talent. • Collaborate with Regional Managers and other Global Implementation Team Leaders to organise the team and its workload. • Ensure all projects have sufficient resources to cover for holidays, absences and/or peak processes during the project schedule. • Ensure each team member understands his/her responsibilities for compliance and audit (including SOC1 requirements), and verify that audit documents are completed routinely. • Address client issues or complaints as they arise, and escalate in a timely fashion if necessary.

Requirements

• Global Payroll knowledge or experience a distinct advantage • A thorough understanding of data flow, relationships and movement into and out of different systems • Excellent communication skills both written and verbal; with the ability to communicate effectively and professionally at all levels. • Strong client management/ relationship building skills. • Organizational and time-management skills • PC skills especially MS excel for reporting • Needs to operate in a structured and organised way • Is an influencer; understands the drivers for change and able to state case clearly and influence others. • Aptitude for analytical thinking in creating solutions. • A proven organiser; must be able to prioritise personal workloads and help others do the same. • Tenacious; will work diligently through to completion of task, whilst remaining objective. • Must be able to work in harmony with other team members and use own initiative for broadening own expertise and experience. • Be calm under pressure. • Bi-lingual in EMEA language (Spanish, German, French, etc.) helpful

Benefits

• Autonomy & Flexibility (Work in Any Way): Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work. • Bonding Leave: Enjoy paid leave to bond with your new family member. • 2 Charitable Days: Contribute to causes you believe in. • Reward & Recognition Program: Be rewarded for your success and championing our values. • Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan. • Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location.