Business Process Outsourcing Manager

March 5

Apply Now

Receive Emails with Similar Jobs

SafelyYou

WebsiteLinkedInAll Job Openings

SafelyYou is a company specializing in innovative AI-driven solutions for senior care, focused on reducing falls and fall-related emergency room visits in senior living communities. Their products, including SafelyYou Respond™, Guardian Pro™, Aware™, and Clarity™, offer advanced capabilities for monitoring and improving the safety and well-being of elderly residents without the need for wearables. SafelyYou partners with senior living communities to drive occupancy, elevate care standards, and improve clinical outcomes by providing tools for fall management, staffing efficiency, and care delivery insights. The company's technology platform has been proven to increase the length of stay, enhance operational efficiency, and support comprehensive care delivery across numerous residential facilities.

Artificial Intelligence • Alzheimer's Disease • Senior Living • Assisted Living • Memory Care

51 - 200 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• As a Business Process Outsourcing (BPO) Manager, you will oversee the entire process of contracting specific business functions to third-party service providers. • Define and measure quality standards and service level agreements (SLAs), and deliver cost-effective results by managing vendor relationships, monitoring performance, and identifying areas for improvement. • Act as the liaison between the company and the outsourced service provider. • Identify potential vendors, evaluate their capabilities, negotiate contract terms, and ensure favorable pricing and service levels. • Analyze existing business processes, document procedures, and design workflows for efficient outsourcing. • Oversee the transition of business processes to the outsourced provider, including data documentation, automation tools, reporting, training, and change management. • Track key performance indicators (KPIs) like productivity, accuracy, and customer satisfaction against SLAs, and identify areas for improvement. • Establish quality standards, conducting audits, and addressing quality issues to maintain service levels. • Build and maintain strong relationships with outsourced vendors, addressing concerns, and ensuring open communication. • Manage the workload demand and resourcing forecast based on budget requirements and service delivery goals. • Analyze costs associated with outsourcing, identify cost-saving opportunities, and manage a budget. • Identify potential risks associated with outsourcing - developing mitigation strategies, and ensuring compliance with relevant regulations. • Communicate effectively with internal stakeholders, keeping them updated on outsourcing progress, and addressing their concerns.

🎯 Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field. • Minimum of 3-5 years of experience in BPO management • Strong understanding of outsourcing models, contract negotiation, and performance management. • Minimum of 2 years of experience in delivering a high reliability service • Excellent leadership and communication skills with the ability to work cross-functionally. • Proficiency in data analysis and performance tracking tools. • Ability to manage multiple projects and drive results in a fast-paced environment. • Knowledge of compliance and regulatory requirements related to outsourcing. • Experience with process automation, digital transformation, or AI-driven outsourcing solutions is a plus. • Travel internationally 4+ times per year to perform audits and training • Passionate about our mission and our technology • Experience with G Suite, Slack, and BI Tools

🏖️ Benefits

• A mission-driven company culture • Fully remote • Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, Vision, and Life Insurance • Company Equity: An opportunity to share in the company’s success through ownership, allowing you to directly benefit from the growth and impact you help create. • 401(k) Program • Company laptop • Monthly Education, Well-being & WFH stipends • Unlimited PTO • Growth potential • Company retreats • Medical & Family/Parental Leave • Bereavement Leave • Jury Duty Leave • Reproductive Loss Leave • Professional development opportunities