Senior Engagement Manager - Public Sector

March 25

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

💵 $162.6k - $223.7k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Salesforce

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Salesforce is the world’s most trusted customer relationship management (CRM) platform, designed to help businesses grow faster and work smarter. It integrates autonomous AI agents, unified data, and CRM applications to assist marketing, sales, service, and IT teams in creating better customer relationships across various industries. With powerful tools for sales, service, commerce, and marketing, Salesforce provides a connected platform that helps organizations personalize customer engagement at scale.

Enterprise Cloud Computing and Customer Relationship Management

10,000+ employees

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metrics • Ensure business value is realized (directly and indirectly) for each customer engagement that concludes with fully satisfied clients that are willing to be referenced for new potential clients • Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans • Successfully manage multiple strategic clients simultaneously • Recognized as a valuable and trusted advisor by our customers and other members of Salesforce • Lead cross-functional teams and mentors others • Proactively mitigate and manage critical issues and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives

🎯 Requirements

• 7+ years of direct experience delivering and/or overseeing solutions on the Salesforce Platform. • 10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services, including Advisory engagements • Ability to travel; up to 50% • Demonstrated experience supporting Department of Defense initiatives, with a strong understanding of government operations, compliance requirements, and mission-critical project execution. • 7+ years’ operating in a pre-sales environment, shaping and scoping large and complex implementation projects • 7+ years of enterprise-level project or program management experience • Salesforce Application and/or System Architect certifications • Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role • Proven ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue

🏖️ Benefits

• Equal opportunity employer • Non-discrimination policy • Inclusive workplace