Salsify
Product Content Management • e-commerce • Product Information Management • Product Content Syndication • Product Information Exchange
501 - 1000
💰 $200M Series F on 2022-04
Customer Support Engineer - French Speaking
October 31
🇵🇹 Portugal – Remote
💵 €28.9k - €34k / year
⏰ Full Time
🟢 Junior
📞 Support Engineer
🚫👨🎓 No degree required
Salsify
Product Content Management • e-commerce • Product Information Management • Product Content Syndication • Product Information Exchange
501 - 1000
💰 $200M Series F on 2022-04
Description
• First line of contact with customers ensuring their success using Salsify. • Develop and maintain understanding of Salsify platform and customer needs working with global support team. • Provide support in French and English to retailers, distributors, and suppliers.
Requirements
• 2 or more years of customer support experience in a fast-paced environment • Fluent in English and French (spoken and written) • History of high performance and known as the go-to person • Technical with a customer-first mindset comfortable with HTML, APIs, log files, networking, system architecture • Experience with common support tools like Salesforce, Jira (or similar) • Ability to explain new technical concepts to a wide variety of personas
Benefits
• Competitive Salary • Equity • Unlimited Vacation • Medical, Dental and Vision Insurance (Multicare) • Life Plan • Meal Allowance • Referral Bonuses
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