Customer Experience Strategy Manager

3 days ago

Apply Now

Receive Emails with Similar Jobs

Samsara

WebsiteLinkedInAll Job Openings

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

📋 Description

• Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations that depend on physical operations to harness IoT data. • As a critical member of the Customer Experience Strategy team, you will focus on advancing our mission of delivering a superior experience throughout the customers’ end-to-end journey. • You will play a pivotal role in improving our customers’ experience, loyalty and growth by influencing the company and our leadership to action using customer experience feedback and insights. • You will partner with leaders across the organization to execute new customer listening programs and provide a more holistic voice of customer assessment for Samsara. • You'll come with a strong understanding of customer experience program management, analytics, and the ability to tell compelling stories with data.

🎯 Requirements

• 5+ years direct experience in Customer Experience, Customer Insights, Partner Experience, or Market Research in a B2B SaaS or Fortune 500 Company. • Experience managing global customer or partner listening posts, such as NPS programs, advisory boards, transactional survey programs, or event-based surveys. • Knowledge of a variety of survey design and research methods. • Experience using R programming or Stata for statistical analysis on customer experience data. • Experience running churn and predictive models based on customer experience data. • Experience in analyzing and interpreting a mix of qualitative and quantitative data, constructing compelling narratives, and providing recommendations on complex topics. • Experience applying statistical techniques and working knowledge of statistics concepts. • Experience in building trusting relationships and influencing others (including executive audiences). • Strong analytical and logical reasoning skills; deep sense of curiosity. • Comfort in a fast-paced environment, managing multiple projects simultaneously. • Willingness to roll up your sleeves; no task is too big or small. • Demonstrated passion for Customer Experience and acting as an advocate for customers. • Strong presentation skills, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfortable in business and technical discussions. Ability to synthesize a broad set of information into a cohesive narrative. • Experience using Qualtrics, Medallia, or similar enterprise-level experience management platforms.

🏖️ Benefits

• Full time employees receive a competitive total compensation package • Employee-led remote and flexible working • Health benefits • Samsara for Good charity fund • Much, much more.