Customer Support Supervisor
December 6
Description
• We are looking for a supervisor capable of managing the day-to-day interactions and processes in our Level 1 Customer Support team. • Your main priority is to be available as a coach and mentor for your team members. • Handle customer escalations and oversee your team to keep them on task. • Contribute to the productivity of the support team as well as leading by example. • Empower your team to produce fast, consistent, world-class customer support and be present for the needs of the team.
Requirements
• 1+ years of leadership experience as a leader of leaders in a high-volume contact center support environment is required. • Strong understanding of Behavioral-Based Coaching Model including establishing effective goals through a SMART model or similar. • Experience establishing expectations around development and performance management for both FTE and contingent workforces. • Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment. • Superior customer-facing skills with the ability to represent Samsara with strategic accounts and partners. • BA/BS or equivalent work experience required. • Spanish and/or French language proficiency is a plus.
Benefits
• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working. • Health benefits. • Samsara for Good charity fund. • Much, much more. • Take a look at our Benefits site to learn more.
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