Director - Customer Support Systems

September 17

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000

💰 Seed Round on 2014-08

Description

• Define and execute overall strategy for Customer Support systems • Oversee development, implementation, and improvement of Customer Support and Partnership systems • Partner with Customer Support, Success, and Partnerships teams to ensure systems integration • Utilize influencing and communication skills to align teams and drive change • Lead and mentor a high-performing team fostering collaboration and innovation • Identify and manage partnerships with third-party vendors • Establish and report key performance indicators • Ensure compliance with industry standards and best practices in security and data privacy • Oversee budget planning and management • Champion Samsara’s cultural principles and lead an inclusive high-performing team

Requirements

• Bachelor's degree in Business, Computer Science, Information Technology, or related field; Master’s degree preferred • 7+ years of experience in senior leadership roles focusing on Customer Support systems • Deep business acumen, with a strong understanding of support systems, integration tools, Quality Assurance and analytics platforms • Advanced influencing and communication skills, with a strong executive presence • Exceptional strategic thinking and problem-solving skills • Excellent collaboration skills, with experience working closely with Customer Support and Channel teams • A customer-centric mindset, with a focus on delivering value and an excellent customer experience

Benefits

• Competitive total compensation package • Employee-led remote and flexible working • Health benefits • Samsara for Good charity fund • Much more