Resale Compliance Representative

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SanMar

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promotional apparel • wholesale supplier

1001 - 5000

Description

• A Resale Compliance Representative provides excellent customer service while ensuring that customer accounts are in compliance with states' regulations for resale certificates. • Ensure that SanMar’s customers are in compliance with each state’s requirements, process resale renewals according to state schedules, and maintain a working knowledge of various forms and state requirements. • Monitor incoming faxes and e-mails directed to the Resale Team, routing the appropriate person as necessary. • Complete customer information updates within 24 hours of receipt, which may include address changes, name changes, ownership changes. • Assist with resale issues and renewals by working with the customer and the Inside Sales and Credit departments; request resale forms when required. • Accurately meet deadlines with the monthly state resale renewal project, a key ingredient in SanMar’s resale renewal process. • Maintain and accurately update SanMar’s customer software and customer information systems with up to date information. • Perform other duties as assigned. • Comply with all policies and standards.

Requirements

• 0-1 years of customer service experience is preferred. • Experience with Microsoft office. • Track record demonstrating outstanding customer service skills. • Proven track record demonstrating excellent attendance and punctuality. • Must be able to work as part of a team and be self-directed with minimal supervision. • Ability to learn new processes and procedures and retain information with the ability to utilize available resources to find answers and obtain information. • Excellent verbal and written communication skills. • Flexible with change. • Strong attention to detail. • Self- motivated, self-directed, work independently and confidently. • Excellent organizational and time management skills.

Benefits

• Comprehensive medical, dental, and vision benefits • 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle • Life insurance • Short/long-term disability coverage • Paid maternity/paternity leave • Pet insurance