Support Architect - Banking Services

October 26

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SAP Fioneer

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Core Banking Software Solutions • Core Insurance Software Solutions • Financial Services • Cloud Solutions • Digital Transformation

501 - 1000 employees

Founded 2021

Description

• ABOUT US • Innovation is and will always be the core of SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery. • SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. At the heart of it all it is simple: We bring financial services to the next level with innovative software solutions and platforms. • We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end. • A global company, with rapid growth, innovative people, and a lean organization makes SAP Fioneer a place where you accelerate your future! • YOUR ROLE • As a support architect you are working with customers as trusted advisor and guide them in defining the best solution for their request and provide proactive improvement suggestions for solution efficiency as well as product feature evolution in the area of Banking Services. This includes providing de-escalation support, solution guidance for escalated situations, proactive measures for incident reduction and change management standardization in accordance with compliance requirements. • You will be diligent about ensuring best practice, and pragmatic about ensuring that our customer ‘s success is maintained. This position typically works under limited supervision and direction. You will regularly exercise discretionary decision-making to shape this role as you see fit. • YOUR RESPONSIBILITIES • Develop complex framework covering diverse topics and requirements such as compliance, business processes, quality assurance and diverse landscapes. • Evaluate risks, impact and estimation for change requests and other customers’ requests in the area of Banking Services. • Align and build a strong relationship with key stakeholders from product support, engineering and service delivery as well as across the different division of SAP Fioneer • Ensure continuous improvement and development through defining service enhancements and improvement roadmap. • Establish the trusted advisor role at customer and ensure customer satisfaction. • Anticipate customer’s needs and deliver high quality, value-added services and solutions which elevate the profile of our products/company in the eyes of the clients.

Requirements

• Strong experience in architectural role with focus on identifying innovation potential with customers. • Strong experience in the financial services environment as Banking Services Expert • Experienced in application value discussion and identifying innovation potential. • Strong experience in stakeholder management at all levels delivering clear status on service delivery and efficiency. • Confident and impactful communicator and manager of senior stakeholders, both written and verbal, able to clearly explain the program to non-technical and technical audiences. • Previous experience in working with business stakeholders as technical expert. • Experience planning and coordinating technology resources balanced against operational needs. • Open minded, innovative thinker and adaptable to changes, enjoying working in agile environment. • Proficient in English, Italian is an asset

Benefits

• Opportunity to shape the fast-changing financial services landscape. • Flexibility to work and gain experience in different areas of the company as you grow your career. • Fast-paced start-up type culture with an experienced team, strong brand, and an enviable product portfolio • Work with some of the smartest and most driven individuals around the world • Competitive compensation package and countless growth opportunities • Flexible working policy, so you can work when and where it's comfortable for you. • Unparallel impact + Exponential growth + The best of both worlds + Bold innovation + Constant development • Lean hierarchy environment with focus on your growth in providing individual career paths.