Schneider Electric
Schneider’s purpose is to create Impact by empowering all to make the most of our energy and resources, bridging progress and sustainability. At Schneider, we call this Life Is On.
Industrial Automation • Energy Management • Digital Automation • Sustainability • Innovation
10,000+ employees
Founded 1836
💰 Grant on 2018-04
Preventive and Remote Analyst
5 days ago
Schneider Electric
Schneider’s purpose is to create Impact by empowering all to make the most of our energy and resources, bridging progress and sustainability. At Schneider, we call this Life Is On.
Industrial Automation • Energy Management • Digital Automation • Sustainability • Innovation
10,000+ employees
Founded 1836
💰 Grant on 2018-04
📋 Description
• Possess a good understanding of Electrical distribution with the ability to analyse the data and alarms generated by Electrical Distribution Assets (transformers, Breakers, Relay, Motors) into meaningful insights and actions. • Extracts and analyses data and runs analytics (software/expert-based) • Observe the health of assets, including condition-based analytics • Notify customers about the asset alarm condition through voice and email communication. • Interacts with customers and provides remote troubleshooting (e.g., phone, chat, email, etc) • Acts based on customer requests to create cases; initiates work order creation to dispatch Field Services • Interacts with a Network of experts for advanced support of data analysis and recommendations to the customer
🎯 Requirements
• The Remote Support Engineer must have a proven track record of • Provide excellent customer service and should possess a customer-focused mindset • Effective communication (written/oral/reading/listening), with a command of the English language • Ability to keep relevant stakeholders informed and build a network of relationships that would aid in business development • Candidate must have the ability to influence and convince • Ability to effectively manage time and remain organised across multiple activities along with an attention to detail • Curiosity and interest in new knowledge in various domains • Service experience with power/power monitoring equipment/industrial applications • Knowledge of electrical distribution systems and proficiency with one-line diagrams • Strong Technical writing and computer knowledge, fluency with Microsoft Office tools. • Superior analytical abilities and a high degree of proficiency in working with data • Willingness to work in rotational shifts. • 2+ years of field experience as a service engineer for UPS, Cooling systems will be an added advantage
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