Technical Solutions Manager

February 20

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SchooLinks

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SchooLinks is a modern platform designed to support college and career readiness for students. It empowers counselors and career directors by offering tools to manage the educational journey of students as they prepare for life after graduation. SchooLinks simplifies compliance with federal and state reporting requirements and provides a unified platform for both college and career planning. The platform focuses on student engagement, offering features like work-based learning and personalized learning plans, and supports counselors and career advisors in delivering exceptional services. SchooLinks is widely used in school districts to help centralize resources for college, career, and military readiness.

Education • College Readiness • College Planning • Higher Education • Education Management

11 - 50 employees

Founded 2016

📚 Education

☁️ SaaS

🤝 B2B

💰 Seed Round on 2016-02

📋 Description

• SchooLinks is seeking a Solutions Manager to join our Solutions Team. • This role will focus on implementing our Key Readiness Indicator (KRI) solution to allow districts to track student graduation requirements as defined by the state or district. • Our Key Readiness Indicator product leverages multiple configurable indicators to analyze various student data points, allowing districts to monitor and report on the completion of overarching requirements, such as state-mandated graduation criteria. • In this role, you’ll be responsible for overseeing the implementation of this product from start to finish, working alongside each customer’s Customer Success Manager. • You’ll manage a diverse book of business, including school districts of different sizes and in different regions. • This role requires strong customer engagement skills, understanding and analyzing customer data, and proficiency in learning and applying a broad range of technical configurations. • You will work to identify and implement the best solutions to meet each customer’s specific requirements, leveraging the available configurations. • Additionally, you’ll develop creative solutions for complex customer needs and communicate technical concepts in a clear, accessible manner.

🎯 Requirements

• 2+ years experience as an implementation specialist or similar role in a B2B SaaS company • Strong project management skills (understand task dependencies/sequence and manage of tasks) • Detail-oriented & obsessed with getting the small things right an putting things in order • Loves getting into the weeds to figure something out, but is a fundamentalist when it comes to completing tasks and completing deliverables • Metric driven • Strong technical understanding - Ability to understand the logic and how platform data connections work • Ability to work with data feeds, including reviewing data files, identifying problems • Strong stakeholder management skills • Confident presenting to district stakeholders and motivating them to complete tasks • Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications • Experience with scripting (Python, etc.) and JSON data is a plus but not required • Positive attitude - you can stay optimistic in high stress situations • Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the correct information when needed

🏖️ Benefits

• 100% health care coverage • 401K with matching • Dental & Vision • Parental Leave • Subsidized gym membership • Remote work stipend • Annual team offsite