ServiceNow Senior Developer

2 days ago

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Description

•The ServiceNow Senior Developer is responsible for supporting, developing, configuring, testing, integrating, and maintaining the ServiceNow environment. •They will work closely with business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, development, implementation and support. •This includes deploying new releases, upgrades and enhancements; performing systems testing; maintaining and supporting the operational functions; monitoring usage and performing daily development and administrative tasks. •Serve as a contact for support, administration, and maintenance of ServiceNow platform and associated applications. •Provide assistance to the functional teams and build requested items and tasks using workflows to manage and improve processes. •Gather and document user and process requirements, functional requirements, and develop technical requirements. •Gather, identify, and analyze software requirements and ensure that they are met. •Deliver end-to-end automated solutions which include implementation of the ServiceNow platform, core system, and applications. •Develop web services and or direct database access integrations. •Work directly with end users to resolve support issues within ServiceNow. •Configure Operational (OLAs) and Service Level Agreements (SLAs) and monitor their workflows. •Develop system integrations and process automation within the ServiceNow instance and other Information Services applications. •Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each. •Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow. •Perform application and platform upgrades. •Create ServiceNow reports and dashboards. •Maintain Service Portal pages and widgets. •Ensure highest Service Level Agreements (SLAs) are maintained by responding in a timely and professional manner to client inquiries and issues. •Conduct research and become aware of emerging technologies, products, services, and standards by locating and attending education sessions/conferences and independent literature review. •Provide updates, status and completion information for assigned tasks, and projects and attend daily/weekly meetings. •Perform related duties and project management duties as required.

Requirements

•Ability to speak, read and write in English •Education: Bachelor’s Degree in Information Services, Computer Science, or related program required •Certifications: ServiceNow System Administrator Certification and/or ITIL V3 Foundation Certification required •Experience: Minimum of ten (10) years experience in an Information Services environment and minimum of eight (8) years experience with ServiceNow development in an enterprise environment •In depth understanding of ServiceNow functionality and how all ITIL processes can be implemented in ServiceNow to include, but not limited to Incident Management, Change Enablement, Problem Management, Asset Management, CMDB Management, Service Catalog, Problem Management, Knowledge Base, and Service Portal modules •Ability to design and build applications that meet business goals and objectives •Proven experience implementing and customizing the ServiceNow platform •Development experience with Service Oriented architecture and web services integration (SOAP, WSDL, REST) •Deep knowledge of JavaScript, XML, HTML, LDAP, MS Active Directory, and ADFS •Integration (interfacing) of enterprise software systems •Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production •Excellent interpersonal skills; ability to communicate clearly, knowledgeably, and personably, orally and in writing •Ability to analyze problems comprehensively and apply critical thinking to derive a resolution •Strong collaboration and team-building skills •Experience in customer service; skilled and committed to meeting expectations of internal and external customers •Strong desire to innovate, ability to multitask and commitment to excellence and Continuous Service Improvement (CSI)