ScriptPro
ScriptPro is a company that provides a comprehensive range of operational, financial, and clinical solutions specifically designed for pharmacies. With advanced technology in pharmacy management and workflow systems, ScriptPro offers robotic prescription dispensing, adherence packaging, and patient engagement tools. Their innovative solutions support pharmacy operations by enhancing efficiency, reducing errors, and improving patient care outcomes, all while managing costs and optimizing financial performance.
pharmacy robotics • Inventory Mgmt • Pharmacy Workflow • Med Order • LTC
Technical Analyst - Pharmacy Support
April 3
ScriptPro
ScriptPro is a company that provides a comprehensive range of operational, financial, and clinical solutions specifically designed for pharmacies. With advanced technology in pharmacy management and workflow systems, ScriptPro offers robotic prescription dispensing, adherence packaging, and patient engagement tools. Their innovative solutions support pharmacy operations by enhancing efficiency, reducing errors, and improving patient care outcomes, all while managing costs and optimizing financial performance.
pharmacy robotics • Inventory Mgmt • Pharmacy Workflow • Med Order • LTC
📋 Description
• Responsible for troubleshooting, analyzing, and maintaining ScriptPro systems and applications • Use remote support software to assist customers with reported issues • Consult with customers to identify recommended best practices for system configuration and workflow • Provide superior customer service by building relationships with customers • Document all job functions with a high level of data quality
🎯 Requirements
• Associate’s degree in a computer or computer science related field or equivalent • 3+ years related experience • 3+ years experience with Windows OS (Windows 7/10 Server 2012/2016), networking, software, and hardware troubleshooting • Advanced knowledge of desktop and peripheral hardware troubleshooting • Experience supporting proprietary software applications • Experience with a remote support tool (BOMGAR, PCAnywhere, SecureLink, or Windows Remote Desktop, etc.) • Working knowledge of connectivity and networking concepts • Intermediate knowledge of SQL databases and query syntax • Experience with a help desk ticketing system (Oracle, Siebel, or other CRM systems) • Experience with SLA driven resolution times • Efficient typing skills are a must; candidate must be able to type 50 WPM • Positive attitude, drive, and tenacity • Ability to thrive in a position supporting a constantly evolving and growing industry • Excellent written and verbal communication skills • Ability to multitask with varying priorities, while still maintaining a high attention to detail • Exemplary attendance and punctuality • Outstanding customer service skills • Problem solving and analytical skills
🏖️ Benefits
• Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability • 24/7 on campus Gym • Vitality Wellness Program that helps lower your premium costs • Paid Time Off (PTO) • Parental Leave • Nine (9) paid holidays • Paid volunteer hours • Employee Assistance Program • Company-sponsored events and team-building activities • 401(k) Retirement Plan with company match • Financial investment services • Employee discounts on products and services
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