Customer Support Engineer

June 1

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Second Front Systems

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Software as a Service • DevOps • DevSecOps • Platform as a Service • Defense Market

51 - 200

Description

• Second Front Systems (2F) is seeking a motivated Customer Support Engineer (CSE) to support our team. • The CSE will work on technical issues with customers as they onboard and deploy their applications on our Game Warden platform. • Note: This position requires U.S. citizenship.

Requirements

• Minimum two years of experience in customer support engineering or technical role • Proven experience troubleshooting and resolving complex technical issues with AWS, Kubernetes, Docker, Helm, and GCP. • Strong understanding of DevOps principles and practices, including automation, configuration management, and continuous integration/continuous delivery (CI/CD). • Excellent communication, interpersonal, and problem-solving skills. • Experience working with AWS, Kubernetes, Docker, Helm, GCP and supporting SAAS applications with complex deployment models • Ability to work independently and as part of a team • Strong analytical and critical thinking skills. • Proficiency in a variety of technical tools and software (e.g., ticketing systems, knowledge base platforms, collaboration tools). • A passion for technology and a desire to learn and grow.

Benefits

• Competitive Salary • 100% Healthcare, vision and dental coverage • 401(k) + 3% company contribution • Wellness perks (Fitness classes, mental health resources) • Equity incentive plan • Tech + office supplies stipend • Annual professional development stipend • Flexible paid time off + federal holidays off • Parental leave • Work from anywhere • Referral Bonus