Semperis
Semperis is a cybersecurity company specializing in Active Directory (AD) protection and identity-first security solutions. They offer a comprehensive suite of products designed to prevent, detect, respond to, and recover from cyberattacks targeting Active Directory environments, both on-premises and in the cloud. Their services include threat detection, disaster recovery, and identity risk management, leveraging deep Microsoft MVP expertise. Semperis is known for its innovative tools like Purple Knight and Hybrid Identity Protection (HIP) Conference, catering to critical sectors such as financial services, healthcare, and the public sector. The company emphasizes reducing downtime and provides 24/7 incident response support to enhance operational resilience against identity-based attacks.
Active Directory • Disaster Recovery • Identity and Access Management • AD forest recovery • Cybersecurity
Product Support Engineer
February 20
Semperis
Semperis is a cybersecurity company specializing in Active Directory (AD) protection and identity-first security solutions. They offer a comprehensive suite of products designed to prevent, detect, respond to, and recover from cyberattacks targeting Active Directory environments, both on-premises and in the cloud. Their services include threat detection, disaster recovery, and identity risk management, leveraging deep Microsoft MVP expertise. Semperis is known for its innovative tools like Purple Knight and Hybrid Identity Protection (HIP) Conference, catering to critical sectors such as financial services, healthcare, and the public sector. The company emphasizes reducing downtime and provides 24/7 incident response support to enhance operational resilience against identity-based attacks.
Active Directory • Disaster Recovery • Identity and Access Management • AD forest recovery • Cybersecurity
📋 Description
• As a Product Support Engineer at Semperis, you will be an essential member of our Technical Delivery team. • You will be responsible for solving technical issues and provide stellar customer service on our security and identity products offered to our customers. • You will be integral in shaping future product development by listening to customer challenges and providing ongoing feedback to our management, Product, and R&D teams.
🎯 Requirements
• Troubleshoot technical and operational issues to maintain customer satisfaction at the highest level • Develops and maintains in depth working knowledge of minimum 1 or 2 Semperis primary product(s) assigned to support. • Monitor the Support Queue to ensure all SLA are being met. • Experience with Active Directory Management (users / groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration). • Experience with Cloud technologies like Azure, AWS, and Google. • Tracks and updates all customer support issues and logs them within the case in CRM platform like Salesforce. • Create Knowledge base articles on regular basis to grow and mature our KB repository. • Ability to define problems, collect data, establish facts, and draw valid conclusions. • Successfully anticipates, identifies, and resolves issues/concerns both internally and externally. • Develops and presents solutions to appropriate parties. Professionally and proactively handles problems and/or conflict resolution. • Uses sound judgment regarding escalation of issues to client or company management. • Meets time requirements for all assignments, with minimal reminders. Prioritizes work effectively and actively works to find more efficient ways to accomplish assignments and tasks. • Provide pre-sales technical assistance and product education • Maintain expert knowledge of Semperis products to develop and present unique solutions, and maintain knowledge of emerging trends in related technology areas • Willingness to travel to customers or events as necessary
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