Manager - Customer Communications

5 days ago

Apply Now

Receive Emails with Similar Jobs

SentinelOne

WebsiteLinkedInAll Job Openings

next-generation endpoint protection • endpoint detection & response • threat and malware prevention • exploit prevention • cybersecurity

1001 - 5000 employees

Founded 2013

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Description

• Leading Customer Communications team to enhance customer lifecycle. • Collaborating with leaders across departments for customer communications. • Managing and mentoring Customer Communications team. • Drafting critical communications for timely customer updates. • Analyzing Customer Communications KPIs for better engagement. • Editing customer-facing communications. • Ensuring team leaders are informed of important communications.

Requirements

• 7+ years of experience in communications, corporate marketing, customer marketing, or public relations with a focus on existing customers. • 2+ years of experience managing people. • Prior experience leading and building in a Customer Communications program in a customer-focused role (Customer Success, Sales, Marketing, etc.) or equivalent history of managing communications lifecycle, customer campaigns, or critical communications. • Impeccable written and verbal communication skills. • Experience with Marketing or Campaign tools (e.g., Marketo, Hubspot, Marketing Cloud, etc.). • Familiar with Customer Success, CRM, and surveying tools and platforms. • Exposure to technical ideas and concepts and familiarity with Information Technology and/or Security sectors. • Experience in communicating with customers from diverse cultures. • Thrives in a multitasking environment and can adjust priorities on the fly. • Detail-oriented and analytical. • Strong team player but still a self-starter. • Critical escalation management or critical communication experience. • Experience building and/or executing persona-based campaigns.

Benefits

• Equal Employment Opportunity and Affirmative Action employer. • Participates in the E-Verify Program for all U.S. based roles.