Product Support Engineer

4 days ago

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Seqera

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Seqera is a company specializing in providing a comprehensive platform for omics, focused on building bioinformatics pipelines that are scalable and reproducible. The platform supports the construction, execution, and sharing of scientific workflows using Nextflow, a tool for bioinformatics data management and analysis. Seqera provides an integrated environment that combines data, compute, code, and security, targeting genomic sequencing and bioinformatics research. Key use cases include accelerating pipeline analysis for research productivity, improving research outcomes in cancer and infectious disease, and supporting national genomics infrastructure. Seqera's community-driven approach fosters collaboration and innovation in the scientific community.

cloud • workflows • genomics • hpc • data

51 - 200 employees

Founded 2017

🧬 Biotechnology

🔬 Science

🤖 Artificial Intelligence

📋 Description

• Seqera exists to advance science for everyone through software. • We provide software for scientists solving today's most complex and important challenges from pioneering innovative therapeutics to unveiling the secrets of our universe. • Seqera is at the forefront of the bioinformatics revolution, transforming how scientists process and interpret data at scale. • We are looking for a customer-facing Support Engineer with experience in Life Sciences and a passion for working with IT, DevOps, and technical scientific teams to solve complex cross-cloud platform issues. • As a Cloud Support Engineer, you will be the technical face of Seqera, working with everyone from the biggest names in Life Sciences to the world's most innovative Biotech startups. • You'll troubleshoot complex issues across AWS, Azure, GCP, on-prem, and hybrid environments, ensuring the Seqera Platform functions seamlessly while guiding customers to maximize the potential of our products in achieving their scientific goals.

🎯 Requirements

• Education: Bachelor's, Master’s or PhD in Bioinformatics, Biotechnology, Computer Science, or a related field. • Work Experience: Prior experience in a customer-facing support engineering or cloud platform technical support role within a Life Sciences-focused software company or in a Life Sciences Research IT team. • Technical Expertise: Hands-on experience with container orchestration technologies such as Docker and Kubernetes. Proficiency in at least one public cloud platform (AWS, Azure, or GCP) and experience with networking, storage management, and authentication systems. Familiarity with hybrid cloud/on-prem environments and High Performance Computing (HPC) setups highly desired. • Problem-Solving Skills: Demonstrated ability to analyze and resolve issues in complex technical environments, with a proven track record of quickly adapting to new technologies and concepts. • Communication: Exceptional interpersonal skills and superior written and oral communication skills in English. Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders. • Curiosity & Resilience: A creative and curious mindset, with the resilience to thrive in a fast-paced startup environment. Eagerness to explore the intersection of cloud technologies and life sciences. • Nice to have: Exposure to bioinformatics tools, workflow languages (e.g., Nextflow, Snakemake, WDL), or related biotechnology platforms.

🏖️ Benefits

• Time off: 20 days for vacations per year, 3 days given by Seqera in December, and the national/public holidays according to your location. • Equity • Private health insurance • Private life insurance • 401K match • Home office allowance (valued over 1,000 USD) • Subscription to Oliva, Mental Health App • Learning and development budget per year (1,000 USD)