IAAS Sales Expert

October 1

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ServerHub

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Dedicated Servers • VPS Servers • Cloud VPS Hosting • Infrastructure as a Service (IaaS) • Reseller Hosting

11 - 50

💰 $1.3M Debt Financing on 2015-05

Description

• As a Technical Sales Expert, you will be responsible for providing technical sales support to our customers, helping them to understand and choose the best hosting solutions for their needs. • Work closely with our sales team to identify and resolve customer technical issues and provide expert-level technical guidance to ensure customer satisfaction and loyalty. • Provide technical sales support to customers via phone, email, and chat, resolving technical issues and answering questions about our hosting services. • Work with the sales team to identify and pursue new sales opportunities, using your technical expertise to help close deals. • Conduct product demonstrations and training sessions for customers, showcasing our hosting solutions and features. • Collaborate with the support team to resolve complex technical issues and provide timely resolutions to customers. • Develop and maintain in-depth knowledge of our hosting products and services, including configuration options, technical specifications, and best practices. • Stay up-to-date with industry trends and emerging technologies, applying this knowledge to improve our sales and support processes. • Participate in regular training sessions to stay current with new products and services, as well as internal processes and procedures. • Contribute to the development of sales strategies and campaigns, using your technical expertise to inform marketing initiatives. • Collaborate with other teams, such as development and operations, to ensure that our hosting solutions meet customer needs and expectations.

Requirements

• 4 years of experience in a technical sales or customer support role, preferably in the web hosting industry. • Bachelor's degree in Computer Science, Information Technology, or related field. • Strong technical knowledge of web hosting concepts, including server configuration, networking protocols, and security measures. • Excellent communication and interpersonal skills, with the ability to effectively communicate complex technical information to non-technical customers. • Ability to work independently and as part of a team, with a focus on customer satisfaction and loyalty. • Proficiency in Windows and Linux operating systems, as well as common web development tools and technologies (e.g., Apache, MySQL, PHP). • Strong analytical skills, with the ability to troubleshoot complex technical issues and identify solutions. • Nice-to-Have: • Experience with scripting languages (e.g., Python, Perl) or programming languages (e.g., Java, C++). • Knowledge of cloud computing platforms (e.g., Amazon Web Services, Microsoft Azure). • Familiarity with content management systems (e.g., WordPress) or e-commerce platforms (e.g., Magento).