Remote Support Engineer

2 days ago

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Service Express

WebsiteLinkedInAll Job Openings

data center maintenance • cloud services • IT managed services • managed infrastructure services • data center hardware

1001 - 5000

💰 Private Equity Round on 2015-07

Description

• This position is Remote, and can be located anywhere in the United States, while providing technical/troubleshooting support via phone, email, chat and engaging field engineers to go to customer sites when needed. • We are looking to add another Remote Support Engineer to the Service Express team on 3rd shift (Sunday - Thursday, 11:00pm - 8:00am ET) in order to help provide call management for service calls outside our office territories as well as monitor and update contracts as our company continues to grow! • To be successful in this role, you must be able to multitask and independently utilize company resources within a fast-paced and changing environment. It’s an opportunity to go above and beyond to meet our customer needs as part of a positive, adaptable, and supportive team. • Provide excellent service to our customers by coordinating parts, technical support, and onsite labor for locations outside our current geographic footprint • Diagnose technical issues remotely with customers • Escalate to L2 Technical Support Specialists as needed and remain engaged until completion of service delivery • Find and evaluate new support vendors to expand our services and geographic reach.

Requirements

• Experience effectively troubleshooting server storage (specifically IBM, HP, and Dell data center equipment is ideal) • Proven ability to work on remote team is preferred • Excellent communication skills, with the ability to hold professional demeanor in high-pressure, complex situations • Demonstrated time management and project management skills • History of contributing to process improvements

Benefits

• Workplace flexibility that empowers our employees • Personal growth and advancement opportunities • PTO available when you start – additional day of PTO for your birthday + PTO volunteer days • Health insurance with plan options to meet your needs • 401k with employer match • Fitness membership reimbursement