ServiceNow Technical Lead - Practice Architect

November 20, 2024

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ServiceNow

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

Service Management β€’ Enterprise Cloud β€’ Custom App Development β€’ Platform β€’ ITSM

10,000+ employees

Founded 2004

🏒 Enterprise

☁️ SaaS

πŸ€– Artificial Intelligence

πŸ’° $1.2M Series A on 2007-12

πŸ“‹ Description

β€’ Design and oversee technical solutions for clients. β€’ Coordinate delivery efforts for projects to maximize success. β€’ Responsible for driving projects to successful completion. β€’ Create new deliverables from scratch. β€’ Work independently with minimal supervision. β€’ Lead/coordinate development team efforts.

🎯 Requirements

β€’ Expertise with 3+ years in ServiceNow consulting services and current position as a Technical Lead/Architect. β€’ Working knowledge of integration functionality- Integration-Hub, Soap, REST, General API use. β€’ Ability to go deep into the technical solutioning and delivery of key components that customers require as part of their implementation. β€’ Ability to lead a development team, providing feedback during review cycles. β€’ Needs to be platform cross-functional. β€’ Must be able to source requirements, design solutions, implement and support features independently. β€’ US citizenship and US residence. β€’ Ability to wear multiple hats for an implementation. β€’ Strong communication skills (communicate and describe features, functionality, process and delivery concepts to customers clearly and fluidly). β€’ Certified System Administrator & Certified Application Development (required). β€’ Certified Implementation Specialist - ITSM, SPM, CSM or HRSD (2+ required). β€’ ServiceNow HR Service Delivery Employee Center and/or Customer Service Portal UX design experience (required). β€’ ServiceNow CMDB & HAM certification and experience (preferred).

πŸ–οΈ Benefits

β€’ Remote FTE work β€’ Healthcare benefits β€’ 401K plan β€’ Working for a great ServiceNow Elite Partner

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