ServiceTitan
ServiceTitan is a comprehensive software platform designed to enhance the productivity and profitability of businesses in the trade industry. It offers a range of features including scheduling, dispatching, marketing, reporting, and financial management, all integrated into a single solution. By streamlining workflows and providing real-time data insights, ServiceTitan helps businesses optimize their operations and deliver superior customer experiences. The platform is especially beneficial for industries like HVAC, plumbing, electrical, and other specialized trades, enabling them to close more sales, improve cash flow, and scale efficiently. With tools for both residential and commercial applications, ServiceTitan empowers contractors and service providers to operate more effectively while delighting their customers.
SaaS • Mobile • FinTech
Manager - People Support Operations
January 9
🇺🇸 United States – Remote
💵 $115k - $165k / year
⏰ Full Time
🟠 Senior
🔴 Lead
👥 People Operations
🦅 H1B Visa Sponsor
ServiceTitan
ServiceTitan is a comprehensive software platform designed to enhance the productivity and profitability of businesses in the trade industry. It offers a range of features including scheduling, dispatching, marketing, reporting, and financial management, all integrated into a single solution. By streamlining workflows and providing real-time data insights, ServiceTitan helps businesses optimize their operations and deliver superior customer experiences. The platform is especially beneficial for industries like HVAC, plumbing, electrical, and other specialized trades, enabling them to close more sales, improve cash flow, and scale efficiently. With tools for both residential and commercial applications, ServiceTitan empowers contractors and service providers to operate more effectively while delighting their customers.
SaaS • Mobile • FinTech
📋 Description
• Manage the HR Operations team, fostering a collaborative and high-performing environment • Develop and execute best practice global people procedures • Conduct regular HR audits to identify areas of improvement • Manage compliance support and reporting, ensuring accurate and timely documentation • Handle operational support escalations efficiently • Manage incident responses, ensuring quick resolution and minimal disruption • Contribute to and manage cross-functional HR projects
🎯 Requirements
• 7+ years of experience in People Operations and leading a team or a related field • Experience and exposure in solving people problems and partnering with people teams as well as key stakeholders such as Finance, IT, Legal • Experience procuring, enhancing, optimizing and integrating HR Systems, ideally Workday HCM • Experience working with EOR / PEO organizations is an asset • Track record of developing and managing internal people programs, policies, processes and teams for scale in a high growth company • High level of care for user experience, excellent interpersonal skills and a deep ability to understand what motivates others • Excellent organization skills, extremely high level of attention to detail, and ability to prioritize actions • Challenges the status quo and discovers and implements better and new ways of working • Experience in M&A, integrations, and optimizations is an asset
🏖️ Benefits
• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. • A comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
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