ServiceTitan
ServiceTitan is a comprehensive software platform designed to enhance the productivity and profitability of businesses in the trade industry. It offers a range of features including scheduling, dispatching, marketing, reporting, and financial management, all integrated into a single solution. By streamlining workflows and providing real-time data insights, ServiceTitan helps businesses optimize their operations and deliver superior customer experiences. The platform is especially beneficial for industries like HVAC, plumbing, electrical, and other specialized trades, enabling them to close more sales, improve cash flow, and scale efficiently. With tools for both residential and commercial applications, ServiceTitan empowers contractors and service providers to operate more effectively while delighting their customers.
SaaS • Mobile • FinTech
Pricing Strategy and Operations Manager
February 3
🏄 California – Remote
💵 $124.4k - $166.4k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💰 Pricing Analyst
🦅 H1B Visa Sponsor
ServiceTitan
ServiceTitan is a comprehensive software platform designed to enhance the productivity and profitability of businesses in the trade industry. It offers a range of features including scheduling, dispatching, marketing, reporting, and financial management, all integrated into a single solution. By streamlining workflows and providing real-time data insights, ServiceTitan helps businesses optimize their operations and deliver superior customer experiences. The platform is especially beneficial for industries like HVAC, plumbing, electrical, and other specialized trades, enabling them to close more sales, improve cash flow, and scale efficiently. With tools for both residential and commercial applications, ServiceTitan empowers contractors and service providers to operate more effectively while delighting their customers.
SaaS • Mobile • FinTech
📋 Description
• Design and implement innovative pricing strategies that align with business goals and customer needs, including subscription models, value-based pricing, and usage-based pricing frameworks. • Lead cross-functional initiatives to develop and refine pricing and packaging proposals for existing and new product offerings. • Conduct in-depth customer and market research, including willingness-to-pay studies, customer segmentation analysis, and competitive benchmarking, to inform pricing strategies. • Partner with Product, Sales, and Marketing teams to align pricing decisions with customer needs and product value. • Develop and present pricing models and financial projections to senior leadership, ensuring clarity and strategic alignment. • Support new product introductions from ideation to rollout, ensuring all stakeholders are aligned and operational processes are in place. • Oversee operational rollouts of pricing changes, including managing price lists, discount structures, and pricing tools. • Regularly analyze pricing performance and customer feedback to identify optimization opportunities. • Build and maintain dashboards and reporting tools to monitor pricing effectiveness and guide decision-making.
🎯 Requirements
• 5-8 years of Pricing Strategy and Analytics experience, preferably within top consulting firms, SaaS, or software companies with diverse product lines and customer segments. • Proven expertise in conducting customer research to inform pricing decisions, including experience with tools like Conjoint Analysis, Gabor-Granger, or Van Westendorp. • Demonstrated ability to develop and execute pricing strategies that drive revenue growth and improve customer satisfaction. • Experience working cross-functionally to create and execute packaging and pricing proposals. • High tolerance for ambiguity and a collaborative mindset to drive initiatives across business units. • Strong analytical and financial modeling skills, with advanced proficiency in Microsoft Excel, Tableau. • Familiarity with business systems like Salesforce, Salesforce CPQ, or other pricing tools. • Exceptional communication skills, with the ability to clearly present recommendations to executive leadership. • BA/BS degree in Economics, Management Science, Business, Applied Math, Statistics, Finance, Analytics or related field. • MBA preferred.
🏖️ Benefits
• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. • Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
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