Principal Product Manager - Payments

November 14

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ServiceTitan

WebsiteLinkedInAll Job Openings

SaaS • Mobile • FinTech

1001 - 5000 employees

Founded 2012

☁️ SaaS

⚡ Productivity

🏢 Enterprise

Description

• Define the product vision and strategy for our Payments platform, aligning it with the overall product roadmap and company goals. • Engage with customers to deeply understand their payment processing workflows, pain points, and needs, translating those insights into innovative product features and enhancements. • Develop and enhance core payment functionalities, including payment gateways, transaction optimization, fraud prevention, and security protocols. • Represent ServiceTitan as a thought leader in payments, both internally and externally, including customer engagements, industry forums, and our online community. • Collaborate closely with cross-functional teams (engineering, design, marketing, and sales) to ensure the successful execution of product initiatives, from ideation through to market launch. • Monitor and drive product adoption, working with product marketing and go-to-market teams to create impactful launch strategies and ensure customer success. • Stay ahead of industry trends and best practices, ensuring our payment solutions not only meet but exceed market expectations in performance, security, and compliance.

Requirements

• 10+ years of relevant experience, with at least 5 years in product management, ideally focused on payments or financial services. • Deep expertise in payment systems, including payment gateways, merchant acquiring, fraud prevention, security, and transaction processing. • Proven ability to translate business and customer requirements into scalable, secure, and user-friendly payment solutions. • Strong technical background with a deep understanding of payment processing technology and financial software ecosystems. • Demonstrated success in leading cross-functional teams to deliver complex products on time and within scope. • Experience working in agile environments, driving product development through methodologies such as Scrum or Kanban. • Excellent communication and leadership skills —you can articulate complex payment concepts to diverse stakeholders, from engineers to executives. • Experience with cloud computing or SaaS platforms is a plus. • Bachelor’s degree required, advanced degree preferred.

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.