ServiceTitan
ServiceTitan is a comprehensive software platform designed to enhance the productivity and profitability of businesses in the trade industry. It offers a range of features including scheduling, dispatching, marketing, reporting, and financial management, all integrated into a single solution. By streamlining workflows and providing real-time data insights, ServiceTitan helps businesses optimize their operations and deliver superior customer experiences. The platform is especially beneficial for industries like HVAC, plumbing, electrical, and other specialized trades, enabling them to close more sales, improve cash flow, and scale efficiently. With tools for both residential and commercial applications, ServiceTitan empowers contractors and service providers to operate more effectively while delighting their customers.
SaaS • Mobile • FinTech
Senior Manager, Business Systems - Platform Support
March 6
ServiceTitan
ServiceTitan is a comprehensive software platform designed to enhance the productivity and profitability of businesses in the trade industry. It offers a range of features including scheduling, dispatching, marketing, reporting, and financial management, all integrated into a single solution. By streamlining workflows and providing real-time data insights, ServiceTitan helps businesses optimize their operations and deliver superior customer experiences. The platform is especially beneficial for industries like HVAC, plumbing, electrical, and other specialized trades, enabling them to close more sales, improve cash flow, and scale efficiently. With tools for both residential and commercial applications, ServiceTitan empowers contractors and service providers to operate more effectively while delighting their customers.
SaaS • Mobile • FinTech
📋 Description
• Join ServiceTitan as a Senior Manager, Business Systems, focusing on platform support, operations, and quality. • Lead and mentor a team, ensuring scalability, security, and support of core business systems (Salesforce and Workday). • Establish and operationalize robust production support processes to ensure high availability and performance. • Oversee QA automation frameworks and tools, driving efficiency in testing processes.
🎯 Requirements
• Bachelor’s degree in Computer Science, Information Systems, or a related field. • 10+ years of experience in managing business systems with a focus on Salesforce and Workday platforms. • Proven expertise in production support, platform operations, and QA automation within global organizations. • Strong experience in Salesforce and Workday platform operations, including technical solutions, data security, integration, and scalability. • Familiarity with other key business applications (ex. Talkdesk, Salesloft, Gong, Assembled etc.) is a plus. • Prior experience with QA automation tools, such as AccelQ, Kainos or similar frameworks. • Strong knowledge of ITIL practices, incident management, and operational governance. • Demonstrated ability to lead and scale teams in a fast-paced, global environment. • Excellent communication and stakeholder management skills, with the ability to bridge technical and business perspectives. • Strategic thinker with a problem-solving mindset and a passion for driving operational excellence.
🏖️ Benefits
• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents). • FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. • Parental leave and support, up to $20k in adoption reimbursement. • On demand maternity support through Maven Maternity. • Free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
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🇺🇸 United States – Remote
💵 $200k - $210k / year
💰 $40M Debt Financing on 2022-02
⏰ Full Time
🟠 Senior
👔 Manager
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