Technical Program Manager

November 20

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ServiceTitan

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SaaS • Mobile • FinTech

1001 - 5000 employees

Founded 2012

☁️ SaaS

⚡ Productivity

🏢 Enterprise

Description

• Drive multiple simultaneous projects from start to finish and deliver value to our end customers • Develop new programs to support the strategic direction of the organization • Establish and track Program success metrics • Create and manage long-term goals • Develop a budget and plan for the program • Develop an evaluation method to assess program strengths and identify areas for improvement • Manage a program team with a diverse array of talents and responsibilities • Ensure goals are met in areas including customer satisfaction, quality and team member performance • Establish communication structure and facilitate program communication. • Produce accurate and timely reporting of program status throughout its life cycle • Identify, communicate and mitigate Program risks • Ensure management and leadership have visibility into status, resourcing needs, shifts in delivery timelines and escalations for program • Demonstrate stellar stakeholder management and executive presentation skills • Create and enforce cross-functional accountability across all business and technical groups & levels using soft and hard levers • Collaborate with colleagues within our Technical PMO and across all other functions • Use a variety of tools like JIRA, Confluence and Google Apps • Lead and inspire your team and contribute to our company culture

Requirements

• 3+ years of experience working as a technical project manager or program manager, leading medium to large software development projects • Project management, Agile development, process improvement/quality certifications are (e.g. PMP, CSM, Lean or Six Sigma) • Bachelor’s degree in Engineering, Business, Information Systems, Computer Science or equivalent. • Self-motivated: You have superior organizational skills, integrity and great follow-through on tasks. • Persistent: When you take something on, you don't drop it, you are slightly obsessive about grinding away at issues. • Communicative: Your team is always informed and on the same page of what's happening when. • Fun: You're a person who can talk to anyone; you're flexible, fearless, and excited to help build something great. • Pragmatic: You understand the benefits and downfalls of Agile, and other methodologies, you know what to apply for each situation. • Positive: You bring a positive attitude to the table and you know how to motivate your team to stay positive during challenging situations. • Intuitive: You have a great intuition that helps you make decisions and know the right next steps to solve challenging problems. • Data-driven: You can collect the data you need to make informed decisions quickly. • Scrappy: You have an innate and entrepreneurial drive to get things done in a fast-moving environment where things can and often do change rapidly, priorities compete, and you may not always have all of the details up front. • A team player: You're willing to help out wherever needed. • Intellectually Curious: You love learning new technologies, understanding important details and you ask questions to dig deeper.

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.