Compleat Developer

March 8

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥 Software Engineer

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Seneca Holdings

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Seneca Holdings is a diversified holding company that invests in a range of sectors, including technology, healthcare, and energy. With a focus on long-term growth and value creation, Seneca Holdings seeks to identify and cultivate opportunities across its investments, driving innovation and efficiency.

501 - 1000 employees

🤝 B2B

⚡ Energy

📋 Description

• Coordinate with other CI Azumano departments and 3rd party vendors on new tools and processes to support the team with a goal of reducing repetitive tasks and increasing velocity while maintaining customer satisfaction and company profitability. • Maintain effective working relationship with all departments and vendors to ensure all aspects of customer projects/program implementations are achieved in a timely and professional manner. • Maintain working knowledge of travel technology products including product upgrades and new products. Determine impact and communicate to internal/external parties as applicable. • Participate in weekly team meetings to provide support to the team as required. • Prepare and deliver regular progress reports to Sr. Director, Travel Technology • Provide regular feedback to leadership regarding customer relationships, escalating any unresolved client issues as necessary to ensure timely resolution. • Maintain accurate, high-quality and timely documentation for all travel technology-related processes and procedures • Identify and define business growth opportunities. • Assume additional responsibilities as directed by management • Ability to work with minimal supervision. • Provide backup assistance for other staff within the department. • Consult with internal customers on specific needs to develop technical requirements, recommending best practices and alternative solutions as needed. • Design, develop, test, implement, and communicate changes to Compleat mid-office routines and processes. • Perform system maintenance duties, ensure the application is kept current with vendor releases, patches and other requirements. • Ensure all application changes and upgrades follow a standard process, while keeping exceptions to a minimum, coordinating with other departments to determine if all needs are met. • Assist in the implementation of new accounts (i.e. basic account setup, custom requirements, etc.) • Work directly with third party vendors to manage projects when necessary. • Receive internal and external client inquiries primarily via email or Zendesk, regarding product functionality or problems; research with the client to fully diagnose the issue then develop creative solutions and respond within established timelines. • When appropriate provide consultative guidance to internal and external customers towards the resolution to their service issue. • Collaborate with internal and external subject matter experts as necessary to resolve customer issues internally and externally. • Logically diagnose and resolve basic to intermediate issues or determine resources required to resolve.

🎯 Requirements

• 4+ years Compleat programming experience and demonstrated competence required • Travel Industry Experience required • Experience in Java application development strongly preferred • Strong analytical and problem-solving skills required • Experience in web development using Web Services (SOAP/REST) strongly preferred • Experience with SQL Server or similar database technologies preferred

🏖️ Benefits

• comprehensive medical and dental care • matching 401K • paid time off • flexible spending accounts • disability coverage • other benefits that help provide financial protection for you and your family