Artificial Intelligence • Robotic Process Automation • Distributed Teams • Engineering • Tech
December 20, 2024
Artificial Intelligence • Robotic Process Automation • Distributed Teams • Engineering • Tech
• Provide support for cloud infrastructure environments across AWS and Azure • Manage cloud security via Microsoft Defender for Cloud and AWS Security Hub • Ensure high levels of system and data security, maintaining the integrity of networks and endpoints • Oversee Intune device management, including configuration and compliance profiles, endpoint security baselines, hardening, application deployments, and patching • Build, maintain, and support client and internal infrastructure to ensure system stability and performance • Perform proactive maintenance, incident, and problem management to minimise downtime • Manage patch and vulnerability processes, ensuring systems remain secure and up-to-date • Support Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and OneDrive • Act as a first escalation point for Level 1 support tickets • Troubleshoot and resolve technical issues; escalate complex problems when required • Manage Helpdesk tickets, ensuring timely resolution and operational efficiency • Log incidents and service requests in designated systems, prioritising to minimise backlog • Answer phone, email, or tickets professionally and in a timely manner • Manage and support integrated systems to ensure seamless data availability • Develop and improve automation workflows using Power Automate and Power Apps • Contribute to CI/CD processes and optimise system updates and patching • Manage Managed Service Transitions, collaborating with Professional Services teams to support deployment and integration of new solutions • Monitor system performance and prepare accurate reports for client meetings • Support Change and Release Management, including documentation and configuration change management • Build and maintain comprehensive knowledgebases and service documentation • Ensure a secure IT environment, maintaining endpoint security, patching, and adherence to security frameworks • Safeguard internal infrastructure, ensuring alignment with agreed security methodologies • Manage secure dashboards for clients, ensuring appropriate access controls • Demonstrate a commitment to continuous improvement and a culture of service excellence • Develop strong working relationships with stakeholders, suppliers, and teams
• Minimum of 5 years of experience in IT Infrastructure, Cloud Support, or similar role • Experience in IT infrastructure, including AWS/Microsoft Azure, Microsoft 365, and cloud security • Strong knowledge of Exchange Online, SharePoint, MS Teams, and OneDrive • Experience with CSP & SPLA License Management and Azure subscription management • Proficiency in AWS and Azure cloud platforms, including management of Defender for Cloud and AWS Security Hub • Proven experience in monitoring and maintaining system stability and performance • Hands-on experience in incident and problem management, and change/release management processes • Strong understanding of IT security standards to ensure data integrity and system protection • Experience in monitoring endpoint security, managing compliance, and aligning infrastructure with best-practice security methodologies • Comfortable working flexible hours when required to support business needs
• Competitive salary and professional development • Collaborative client partnerships and a fun, inclusive work environment • Opportunities for leadership, expertise, and global client exposure • Monthly coaching, training, and career development • Remote work flexibility • Engage in social impact activities and industry impact • Achieve work-life balance and flexibility to support personal commitments • Comprehensive HMO coverage with one free dependent
Apply NowOctober 11, 2024
Cloud Engineer for ShiftCare's infrastructure; enhance cloud solutions for scalability.
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