ShiftCare
ShiftCare is an easy-to-use software platform designed to streamline care management for support providers. It offers various features including rostering, invoicing, and human resources management, with a special focus on services like NDIS, aged care, and allied health. The platform enhances efficiency by integrating tasks such as scheduling, incident management, and document storage, reducing paperwork and allowing providers to dedicate more time to personalized client care. With seamless integration with accounting software, it simplifies financial aspects like billing and funds management, making it ideal for growing care businesses.
software as a service • rostering • workflow automation • health services • timesheets
Customer Success Manager - Onboarding
November 11, 2024
ShiftCare
ShiftCare is an easy-to-use software platform designed to streamline care management for support providers. It offers various features including rostering, invoicing, and human resources management, with a special focus on services like NDIS, aged care, and allied health. The platform enhances efficiency by integrating tasks such as scheduling, incident management, and document storage, reducing paperwork and allowing providers to dedicate more time to personalized client care. With seamless integration with accounting software, it simplifies financial aspects like billing and funds management, making it ideal for growing care businesses.
software as a service • rostering • workflow automation • health services • timesheets
📋 Description
• At ShiftCare, our Customer Success Managers play a pivotal role in optimising workflows. • This position requires a strategic thinker with a passion for driving efficiency and delivering exceptional service. • We are looking for a PH-based full-time Customer Success Manager to join our growing team. • You will own the client relationships post onboarding and will be measured on Product Usage Metrics. • Lastly, ShiftCare is a company that is remote in its DNA. • This role will be remote but you must work Australian Eastern Standard time hours. • Be an expert in ShiftCare, so you can guide users and answer their questions. • Keep track of client activity, notes, and next steps clearly inside of HubSpot and ChurnZero. • Maintain a portfolio of clients and conduct regular check-ins in line with set KPIs. • Create content that makes it easier for clients to grasp complex concepts. • Pro-actively analyse customer product usage and evaluate account health. • Translate customer data into appropriate actions to drive feature adoption. • Communicate with clients about new features and product releases. • Effectively communicate customer feedback to ShiftCare Product team. • Cross-department collaboration is necessary. • Use data to identify growth and expansion opportunities.
🎯 Requirements
• 1-2 years of relevant experience in a related area, such as Customer Success or Account Management • Minimum of 1-year experience working in a Customer Success role at a SaaS company • Experience with working with customer data to identify and follow up with customers who are high priority, at-risk or need to grow • Experience in conducting a EBRs and account reviews • Empathetic to customer needs, and serve as a trusted adviser • Be hungry, quick to learn, and quicker to execute • Be a good communicator, both verbal and written. Able to explain concepts clearly and concisely • Have a long-term vision of working and growing with a successful start-up and stay with the team for at least 2 to 4 years • Detail-oriented. Keeping track of notes in our CRM is a must • Must have a high-speed and stable primary and backup internet connection (at least 10 Mbps). Please note that we will require you to submit a document showing a screenshot of your speed test results. • Startup experience of 1 to 3 years • Knowledge in building out CS processes via platforms such as HubSpot, Intercom, ChurnZero.
🏖️ Benefits
• Fast-track Growth: • Job Security: • Professional Development Opportunities: • Remote Work:
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