ShiftCare
software as a service • rostering • workflow automation • health services • timesheets
11 - 50
Customer Success Manager
September 17
ShiftCare
software as a service • rostering • workflow automation • health services • timesheets
11 - 50
Description
• Assess client health and drive seat expansion at ShiftCare. • Own client relationships post-onboarding focusing on sales growth. • Conduct regular check-ins to identify opportunities to increase product usage. • Introduce clients to new features, driving adoption and showcasing upgrade value. • Analyze customer data to identify growth and expansion opportunities. • Advocate for customer feedback to enhance client satisfaction and retention.
Requirements
• Sales-Focused Experience: 1-2 years of experience in Customer Success or Account Management, with a minimum of 1-year in a sales-driven role at a SaaS company. • Customer-Centric Sales: Proven ability to identify and act on opportunities for seat expansion and product upgrades. • Empathetic Communicator: Able to explain concepts clearly and concisely via our primary channel the telephone, then video calls and email. • Tech-Savvy: Comfortable with customer data analysis tools, Office and Google suites and CRM systems, ideally HubSpot and ChurnZero. • Detail-Oriented: Meticulous in keeping track of client interactions and next steps in our CRM.
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