Technical Account Manager

November 14

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Shiji Group

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Hotel Technology • Hospitality • Information Technology • Hotel Distribution • Point of Sale Technology

1001 - 5000

Description

• Work with existing and potential Shiji Enterprise Platform customers to achieve ongoing revenue opportunities. • Liaise with other members of Shiji to ensure effective and efficient coordination between departments, entities and sister companies in support of business development and sales. • Represent qualified customer requirements and business plans to Shiji management for inclusion in development plans. • Develop a trusted relationship with customer’s corporate management team and end-users, and to provide technical consulting to customers in order to identify solutions and functionalities fulfilling their business need. • Be the information hub that provides product knowledge to customers; and knowledge on customers’ eco-system, integration points and business practices and requirements to internal Shiji teams. • Be the first point of contact of customer inquiries. • Effectively triage inquiries & requests and coordinate with the appropriate teams to achieve a resolution. • Develop a deep understanding of the customer’s technical and business challenges, and provide technical consulting to identify suitable solutions to address their business need. • Lead requirement and other discussions with the customer and offer high quality, high value solution consultancy. • Serve as a knowledge hub for internal product management and technical teams to better understand the customer operations and business needs. • Ensure customer technical, product and business requirements are qualified, scoped and documented for the Enterprise Platform teams, and for 3rd party integrations projects when necessary. • Represent qualified customer business plans to the Enterprise Platform management for inclusion in development plans and strategic alignment. • Lead & coordinate product update and marketing efforts via meetings, presentations and workshops. • Provide regular project update to internal and customer senior management. • Work closely with Shiji project managers to develop project plans with customers and effectively communicate around these plans the progress of development, delivery and implementation. • Provide transparent reporting of project status at any time. • Work with Shiji international offices and the customer to ensure alignment and consistency of delivery plans for project implementation, education, standardisation and quality control with seamless transition to support.

Requirements

• 7 plus years’ experience in the hospitality technology industry, with experience engaging with the executive level. • Bachelor’s degree in a related field or a master’s degree in hospitality management a plus. • Swift learner. • Ability to quickly pick up product & technical knowledge and effectively explain to business users is essential. • Ability to thrive under pressure and handle challenging conversations is essential to the success of the role. • Flexibility and adaptability in a fast changing environment. • Possess strong prioritisation skills to effectively manage multiple tasks and deadlines, ensuring that high-value initiatives are delivered on time and with excellence. • Expertise in hospitality management systems products, technology and industry trends. • Experience in working with software development / product management teams is highly desirable. • Networking skills, with the ability to build a trusted partnership and manage stakeholders with different goals. • Exposure to a customer-focused, high-end services business model. • Ability to work independently with little direct supervision. • Be tech-savvy, with the ability to positively influence users to adopt new solutions and technology. • High energy with proven ability to lead and operate in a global marketplace. • Ability to work with geographically distributed systems and culturally diverse work-groups and teams. • Ability to travel internationally as needed. • Fluent in both written and verbal English is mandatory, proficiency additional languages is a plus.

Benefits

• Exciting job within a creative environment and the opportunity to make a real impact on the business. • Grow your experience with web and cloud technologies in a very innovative technology environment. • Friendly, motivated and talented multicultural team. • Opportunities to grow and develop with Shiji. • Training to meet role requirements. • Generous compensation package.