Sierra is a company that specializes in transforming customer experiences through the power of conversational AI. Their platform enables businesses to deploy AI agents that are empathetic, always available, and aligned with the brand's tone and voice. Sierra offers capabilities for real-time support, seamless integration into existing technology stacks, and the capacity to solve complex issues while continuously improving the customer experience. Trusted by leading brands, Sierra's AI platform is designed with a strong commitment to security and privacy, ensuring safe and secure interactions. The platform allows for personalization, enabling companies to imbue their AI agents with their own identity and processes, ensuring consistency and reliability across all customer interactions.
November 6, 2024
Sierra is a company that specializes in transforming customer experiences through the power of conversational AI. Their platform enables businesses to deploy AI agents that are empathetic, always available, and aligned with the brand's tone and voice. Sierra offers capabilities for real-time support, seamless integration into existing technology stacks, and the capacity to solve complex issues while continuously improving the customer experience. Trusted by leading brands, Sierra's AI platform is designed with a strong commitment to security and privacy, ensuring safe and secure interactions. The platform allows for personalization, enabling companies to imbue their AI agents with their own identity and processes, ensuring consistency and reliability across all customer interactions.
β’ Oversee the entire product lifecycle from initial idea to launch, ensuring a cohesive flow from backend to frontend. β’ Produce clear and efficient code, actively engage in code reviews, and champion technological excellence. β’ Translate business needs into creative and technically robust solutions. β’ Collaborate closely with clients and product owners, transforming their visions into technical realities. β’ Create comprehensive technical documentation, simplifying the onboarding process for newcomers. β’ Proactively seek and implement improvements in engineering and organizational workflows. β’ Provide technical guidance, coaching, and career development. Advocate for the team's needs. β’ Lead sprint planning, effort estimation, capacity planning, and release management. β’ Guide technology decisions and stack improvements; anticipate scaling challenges.
β’ 5+ years of experience in software engineering, with at least 1 year in a lead role β’ Frontend experience: TypeScript, React β’ Backend experience: TypeScript or Python, Node.js or FastAPI β’ Experience with databases (e.g. PostgreSQL, MongoDB, MySQL, etc) β’ Familiarity with CI/CD tools (e.g. Jenkins, CircleCI, Github Actions, etc) β’ Growth mindset: able to quickly learn new languages, frameworks, and more β’ Strong written and verbal communicator in English β’ Bonus skills: β’ Experience using AI tools for accelerated development (e.g. Cursor) β’ Experience building products using Generative AI / LLMs (e.g. using OpenAI/Anthropic APIs, prompt engineering, RAG, finetuning, etc)
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