Senior Customer Success Manager

February 13

Apply Now

Receive Emails with Similar Jobs

Sinch

WebsiteLinkedInAll Job Openings

Sinch is a leading provider of cloud communications for customer engagement. The company offers a comprehensive suite of AI-powered applications and APIs designed to facilitate messaging, email, and voice communication at scale. Sinch's solutions enable businesses to verify user identities, run omnichannel marketing campaigns, and provide customer support across multiple channels. By leveraging its robust network connectivity and rich communication services, including RCS and messaging platforms, Sinch empowers organizations to enhance customer interaction and satisfaction. Serving various industries, Sinch helps businesses like FirstBank and EasyPark manage customer communications effectively through secure, reliable workflows.

cloud communications • VoIP • API • telecommunications • SMS

1001 - 5000 employees

Founded 2008

📡 Telecommunications

☁️ SaaS

💰 Post-IPO Secondary on 2022-09

📋 Description

• Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. • We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. • We reach every phone on earth. From the lifechanging to the time-saving, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favorite brands. The dream of personalizing content to all 15 billion phones on the planet. • More than 150,000 businesses, including many of the world’s largest companies and mobile operators, use Sinch’s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 60 different countries.

🎯 Requirements

• The essence of the role: We are seeking a Senior Customer Success Manager with Large Enterprise Sales expertise and a strong track record of success. This role focuses on cross-sell and upsell opportunities within a portfolio of high-profile existing accounts. • As an Individual Contributor, the Senior CSM must be a proactive, customer-first professional who excels at identifying opportunities, expanding key relationships, and driving revenue growth. This role requires close collaboration with Technical and Customer Success teams to enhance customer engagement and maximize service adoption. • The ideal candidate is an analytical thinker with a consultative approach, skilled in business development and client relationship management. • Responsibilities include maintaining strong client relationships, ensuring value delivery, and identifying new opportunities for growth within existing accounts. • Identify and pursue business opportunities by analyzing sales options and industry trends. • Develop and maintain strong relationships with existing clients, acting as their primary touchpoint and trusted advisor. • Promote deeper product usage by creating clear, value-driven use cases • Track customer health metrics, proactively addressing issues to ensure satisfaction and retention. • Provide ongoing support, insights, and recommendations to improve service adoption and profitability. • Collect and relay customer feedback to Engineering and Product teams to inform future development. • Accurately forecast business performance and maintain CRM data in Salesforce. • Stay current on industry trends, competitive activity, and best practices. • Maintain professional and technical knowledge through ongoing learning and networking. • This role carries cross-sell and up-sell targets and is based in the U.S., reporting to the VP of Enterprise Accounts, North America.

🏖️ Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. • CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. • SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. • TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. • PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. • WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters. • MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.