Senior Customer Success Manager

February 12

🌪️ Kansas – Remote

Although this job is listed in Kansas, this company may be open to hiring remote in other states.

⚜️ Louisiana – Remote

Although this job is listed in Louisiana, this company may be open to hiring remote in other states.

+3 more states

🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌪️ Oklahoma – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Thales

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Thales is a global technology leader specializing in the development of high-tech solutions across various sectors to create a safer, greener, and more inclusive future. By focusing on Human Intelligence, Thales drives innovation in engineering, customer experience, and support, providing rich career opportunities for its employees in fields such as cybersecurity, secure communications, and sonar system upgrades. Collaborating with a diverse team of experts, Thales enables progress and sustainable development through its technological advancements.

Aerospace • Defence • Security • Space • Cybersecurity

10,000+ employees

Founded 1893

🔐 Security

📋 Description

• Responsible for driving customer adoption and success by providing oversight, adoption recommendations, opportunities for greater service and risk management. • Conduct routine health checks and assist with business value assessment to ensure our customers have the most return on investment from Thales. • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.

🎯 Requirements

• Bachelor's Degree Required or Equivalent Experience • 8+ years of account management or customer success management • Proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level • Ability to position, discuss and debate solution validation, using objection-handling skills • Proficient with and understanding the foundation concepts of data protection (key management and encryption). • Strong knowledge of cloud architecture as well as the IT landscape • Extensive experience in consulting, pre-sales engineering or implementation of IT systems preferably cloud service and/or data protection • Excellent communication skills, including issue tracking, triaging and crisis management • Travel 10-20%

🏖️ Benefits

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance. • Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period. • Company paid holidays and Paid Time Off. • Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program.