Technical Solutions Manager

6 days ago

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Skillable

WebsiteLinkedInAll Job Openings

virtualization tools • training management applications • virtual machine hosting • eLearning delivery • cloud slice

51 - 200 employees

📚 Education

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2021-03

Description

• Skillable is a 100% remote tech company modernizing training • The Technical Solutions Manager drives innovative technical solution delivery • Guide customers on Skillable’s products and maintain strong customer relationships • Provide post-sales technical support and ensure customer satisfaction • Collaborate with cross-functional teams to improve customer onboarding and support

Requirements

• Bachelor’s degree in computer science, related field OR equivalent professional experience in a technical and direct customer facing role • 5+ years of relevant professional experience within operational and customer impacting roles • Experience in developing and testing virtualized lab environments preferred • Strong ability to troubleshoot and problem solve • Proven ability to communicate clearly and professionally through video or phone and both written and verbal • Proficiency in Hyper-V or ESXi required • Knowledge of Server/Client Distributed Model required • Skills in JavaScript Console/DOM Web Application Troubleshooting required • Familiarity with PowerShell, Python, and/or JavaScript preferred • Experience with Git/GitHub/ADO, RESTful API, Docker and Virtualization Technologies required • Familiarity with implementations of common VPN protocols (OpenVPN, Wireguard, etc.) • Experience with common Public Cloud Providers (Azure, AWS, or GCP) required • Azure RBAC and Policy, AWS IAM Permissions Boundaries, Azure ARM, AWS Cloud Formation, Azure Blob and AWS S3 experience is desirable • Ability to multi-task, prioritize, and meet deadlines • Desire and ability to work at a fast pace and drive concurrent technical projects is required • Proven ability with excellent written and verbal communication skills • Comfortable working closely with technical and business audiences of all levels • Experience working cross-functionally and promoting collaborative partnerships to drive results • Strong MS Office, including Teams for web conferencing and internal communication and collaboration preferred • Detail oriented and organized

Benefits

• Fully remote with a monthly stipend to pay for office services and supplies • Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions • Healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance • Group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options • 401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements • Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave • Friends and Family Friday to end our standard workweek at 2pm local time • Full company closure during the 4th of July holiday week • Access to pet insurance • Access for employees and dependents to Skillable learning opportunities through our product and more!