SmartBuyGlasses Optical Group
SmartBuyGlasses Optical Group is a leading independent retailer of designer eyewear, offering a wide variety of prescription glasses, sunglasses, and contact lenses. With over 80,000 styles from more than 200 brands, they ensure affordability and quality, including a best price guarantee and free shipping on eligible orders. Their comprehensive services include virtual try-on tools, expert opticians available for advice, and easy online shopping with warranties and returns to meet customer needs.
E-Commerce • Direct Marketing • Retailing • Distribution
Marketplace Customer Service Representative
April 3
SmartBuyGlasses Optical Group
SmartBuyGlasses Optical Group is a leading independent retailer of designer eyewear, offering a wide variety of prescription glasses, sunglasses, and contact lenses. With over 80,000 styles from more than 200 brands, they ensure affordability and quality, including a best price guarantee and free shipping on eligible orders. Their comprehensive services include virtual try-on tools, expert opticians available for advice, and easy online shopping with warranties and returns to meet customer needs.
E-Commerce • Direct Marketing • Retailing • Distribution
📋 Description
• Manage multiple marketplace stores, from operations (shipping, orders, review, etc.) to sales (marketing, campaigns, ads, etc.). • Keeping strong and regular communication with the team leader about the daily operations and marketplace notifications. • Oversee day-to-day operations, coordinating internal communication between logistics, customer service, and supply chain teams, as well as external communication with partners and customers to solve any operational issues. • Manage inventory in own warehouse as well as in marketplaces warehouses e.g., FBA • Plan and execute marketing initiatives across different platforms and channels. • Participate in discussions about marketplace strategies, identifying opportunities to expand product offerings and reach a wider audience. • Keep up-to-date with changes in the e-commerce landscape, marketplace platform policies, and industry best practices.
🎯 Requirements
• Basic knowledge of MS Excel and Google Sheets • Channel Advisor is a plus • Strong desire to grow their career really fast • Fluency in verbal and written English • Customer service experience is preferred • Excellent time management and documentation skills • Availability for 30 - 40 hours a week with flexible shifts (weekends and/or evening)
🏖️ Benefits
• Performance bonuses • Free designer glasses annually • Annual/Sick Leaves • Career development/learning program • Fast-paced, dynamic, and multicultural work environment
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