Product Support Engineer II

September 26

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Smartcar

WebsiteLinkedInAll Job Openings

mobility • apps • cars • developer • API

11 - 50

💰 $24M Series B on 2022-01

Description

• Smartcar is on a mission to simplify how people securely connect their favorite apps and services to their cars. • We build developer-friendly vehicle APIs so businesses can use a single integration to make their products available to cars across brands. • Founded in 2015, Smartcar has raised $36M from Andreessen Horowitz, New Enterprise Associates, and Energize Capital. • We are now the leading developer platform for mobility businesses across North America and Europe, serving amazing customers such as Uber, Turo, NRG, Uplight, Emovis, and AutoNation. • Innovative mobility companies use our API platform to manage EV charging, verify mileage, issue digital car keys, monitor fleets, and much more. • You will be the primary technical contact for customers in the Product Support Team.

Requirements

• 5-8 years of experience in a Support or Success Engineer role at a B2B SaaS company. • At least 2 years of experience working with and troubleshooting APIs. • At least 2 years of client-facing or customer service experience. • Strong technical and troubleshooting skills. • Comfortable navigating ambiguity while balancing competing priorities, gauging impact, and selectively escalating. • Data-driven mindset with experience using BI/data tools like Metabase, Tableau, or similar. • Excellent verbal and written communication skills. • Proficient with Postman, CloudWatch, and other API troubleshooting tools. • Familiar with Javascript (Node.js). • Proficient with SQL.

Benefits

• Base salary determined by years of experience: £70,000 - £85,000 • Competitive equity. • Remote work within the United Kingdom. • Medical benefits through BUPA. • Pension plan at 4%. • Unlimited PTO and 10 paid bank holidays. • 8 weeks of 100% paid parental leave with an additional 4 weeks unpaid, 1-week half day ramp back time and a 5 week meal delivery subscription. • 10 days of paid bereavement leave. • Wellness stipend of £40 a month. • Cell phone and Internet stipend of £40 a month. • £250 yearly learning and development stipend. • £300 work-from-home stipend.