Technical Support Engineer

2 days ago

Apply Now

Receive Emails with Similar Jobs

BeyondTrust

WebsiteLinkedInAll Job Openings

Privileged Access Management • Vulnerability Management • Privileged Account Management • Session Monitoring • Privileged Password Mgt

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

💰 Private Equity Round on 2021-05

Description

• Technical Support Engineer: Responsible for supporting customers as they deploy, configure, and report incidents with their BeyondTrust products • Manage customer communication and expectations • Provide phone, email and chat Support to assigned accounts • Provide troubleshooting and debugging of customer problems • Act as the customer liaison to Engineering, Sales, and Field Engineer teams • Transition product issues to Engineering and product enhancements to Product Management, tracking status to the customer regularly • Escalate critical issues and roadblocks to the Technical Support Manager • Be a part of the on-call rotation for the assigned product team

Requirements

• Bachelor’s degree preferred in a related technical field • 5 years in enterprise software customer support and/or IT related support • Proficient knowledge of Windows based server OS such as Microsoft Windows Server • Strong dedication to customer care • Strong team interaction skills • Excellent verbal and written communication skills, in person, by telephone, and with large teams • Ability to understand and analyse customer technical needs • Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams • Knowledge In: Active Directory and GPO • Knowledge In: Network Topology/Layers • Knowledge In: Networking Tools and Utilities • Knowledge In: AV/Firewall Rules and Policies • Knowledge In: Secure “machine to machine” communications • Knowledge In: Virtualization • Knowledge In: Windows Account Administration • Knowledge In: Security software • Knowledge In: DNS

Benefits

• 25 days’ holiday which increases with length of service • Competitive pension scheme • Vitality Private Healthcare for you and family • Medicash Benefit (including Dental cover) • Life Insurance (4x annual salary) • Income Protection if you are unable to work due to ill health • Paid parental leave • Sabbatical leave • Employee Assistance Programme • Co-investing opportunity