IT Support Engineer

14 hours ago

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ZOE

WebsiteLinkedInAll Job Openings

health • technology • biology • Mobile App Development • Software Engineering

51 - 200 employees

Founded 2017

🧘 Wellness

⚕️ Healthcare Insurance

☁️ SaaS

Description

• ZOE is the science and nutrition company on a mission to improve the health of millions. • We change lives through our membership, combining personalised advice and support. • We are a remote-first, high-growth scale-up backed by founders and investors. • Running the world’s largest nutrition science study allows us to combine novel research with cutting-edge AI. • We extend our industry-leading influence through publishing our research in top scientific journals. • Our team of ZOEntists is at the heart of everything we do. • Together, we’re building a culture rooted in ownership, inclusivity and transparency. • As an IT Support Engineer, you will operate across the support and engineering domains. • You will tackle modern-day IT challenges within remote working, cloud-based environments. • The role suits early-to-mid-career professionals with prior technical support experience. • We estimate a 60/40% split between tech support and engineering work.

Requirements

• Strong foundational knowledge of hardware, networking, and OS troubleshooting. • Familiarity with MacOS and MDM systems such as Jamf, Kanji or Hexnode. • Understanding of and familiarity with ITSM systems and ITIL concepts. • Experience managing identity and access through IdPs such as Okta. • Familiarity with SSO and provisioning protocols such as SAML and SCIM. • Experience with Google Workspace. • A bonus if... Knowledge of Apple Business Manager and DEP. • Experience with Google Cloud Platform. • Proficiency with scripting and command line tools. • Knowledge of information security principles and privacy regulations such as GDPR. • Familiarity with SaaS management platforms such as Trelica, Torii or Bettercloud.

Benefits

• Enhanced Sick Pay from Day 1. • Wellness Budget to invest in you—whether it’s a gym membership, mindfulness app, or fitness tracker. • Comprehensive Private Medical Insurance (PMI) for team members with options to add dependents. • Your ZOE Kit to discover your unique biology with a FREE ZOE Test Kit! • Virtual Healthcare: Access 24/7 GPs, mental health support, nutrition consultations, and more via our SmartHealth app. • Mental Health Support: Confidential counseling, therapy sessions, and Slack-integrated mental health tools like Spill. • Yoga Sessions: Stretch it out with optional weekly yoga classes—find your zen. • Life Insurance: Protection for your loved ones with coverage of 4x your salary (upgradable to 8x). • Critical Illness Cover: Discounted plans offering lump-sum payouts for serious health conditions. • Generous Paid Annual Leave to recharge and unwind. • 1 Life Event Day to celebrate your birthday or other personal milestones with an extra day off! • 2 company-wide reset Days each year to switch off from work. • Parental Leave: Primary caregivers enjoy 16 weeks of enhanced leave; secondary caregivers receive 8 weeks. • Electric Car Scheme: Save on leasing an eco-friendly vehicle through LoveElectric. • Workspace Support: For eligible roles with remote or hybrid arrangements, receive a budget to set up your home office, along with monthly reimbursements. • Professional Development Budget to spend on courses, books, or resources that spark your growth. • Career Coaching to guide your career path. • Learn and Thrive tools and resources to level up your skills, from workshops to self-paced learning. • Work Arrangements That Fit the Role: Whether fully remote, hybrid, or on-site, our approach to flexibility is designed to suit the needs of each role and team. • Social Budget to spend on team bonding—whether it’s virtual or in-person! • Volunteering Day to give back to your community. • Cinema Society: Discounts on movie tickets to enjoy your favourite films anytime.