Technical Support Engineer - Platform

December 20

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Magnet Forensics

WebsiteLinkedInAll Job Openings

Digital Forensic Software • Data Recovery • Internet Artifacts • Computer Forensics • Mobile Forensics

201 - 500 employees

Founded 2009

🔐 Security

🏢 Enterprise

💰 $74.4M Post-IPO Secondary on 2021-12

Description

• Magnet Forensics is a global leader in the development of digital investigative software. • We acquire, analyze, and share evidence from devices to protect companies and communities. • Serving over 4,000 customers in over 100 countries, we modernize digital investigations. • Employees are supported through learning and development, working together with a talented team. • The Technical Support Engineer provides advanced technical support for Magnet’s products. • This role collaborates with customers and internal teams to deliver world-class support. • This position reports to the Director, Operations & Platform Support.

Requirements

• Bachelor’s degree in IT, Computer Science, Engineering, or equivalent relevant experience • 3+ years of experience in a complex support role, including supporting administrators of cloud-based or server-based products • Passion for understanding customers’ challenges and identifying creative solutions to those challenges • Considerable experience with at least three of: • Network and server configuration • Virtualization • Cloud computing • Web/cloud security • Container management • Understanding of Agile development methodologies, including familiarity with defect tracking tools (for example, Jira) and source control tools (for example, GitHub or Azure DevOps) • Deep understanding of customer relationship management and ticketing systems for example, Salesforce and Service Cloud) • Strong technical aptitude to learn software tools and other technologies • Excellent verbal and written communication skills with the ability to effectively communicate with customer leadership • Superior customer service skills with outstanding attention to detail • High degree of resourcefulness, flexibility, and adaptability • Strong self-starter attitude with excellent problem-solving skills • Knowledge of digital forensics and digital investigation is an asset • May be required to travel to meet the responsibilities of the position

Benefits

• Generous time off policies • Competitive compensation • Volunteer opportunities • Reward and recognition programs • Employee committees & resource groups • Healthcare and retirement benefits