Customer Experience Specialist

August 14

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Smartcat

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The essential language AI platform for global enterprise.

Translation • Software • Localization • Automation • SaaS

51 - 200

Description

• The mission of a Customer Experience Specialist at Smartcat is to address our customer’s needs by offering assistance with empathy, passion, and clear communication, collaborating closely with the product team by reporting feedback and escalating issues (feature requests, bugs, etc.) as needed. • By delivering excellent support to our amazing users, you’re expected to maintain a great customer satisfaction rate in this role.

Requirements

• Must have or practice consistently the values of customer obsession, empathy, ownership, and openness. • Excellent written and spoken English communication skills • Basic knowledge of and experience with Python scripting, APIs, HTTP request methods, XML, JSON, different types of file structures, Xpath and Regex expressions • Looking for candidates who can work in either of these shifts: 11 pm to 8 am/7 am to 4 pm/2 pm to 11 pm UTC • Experience with localization and translation is a plus • Possess exceptional troubleshooting and problem-solving skills • Readiness to work in a highly intense startup environment requiring extreme focus, a strong sense of ownership, and persistence to breakthrough • Openness to constructive feedback and the opinions and ideas of others

Benefits

• Fully remote team • Innovating a $50 Billion industry • High impact role enabling innovation and inclusion in organizations • Join the rocketship to scale-up 10x and beyond together • Smartcat Culture: Where Diversity Meets High Performance