Customer Care Team Leader

March 29

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Description

• Set up, manage, and evaluate end to end Service Desk processes and workflows • Possess strong analytical and problem solving skills • Develop and maintain collaborative relationships with internal and external customers • Lead, coach, and motivate team members • Address customer complaints to obtain timely resolutions • Participate in root cause analysis to improve customer support quality

Requirements

• University degree in Computer Science or a related field • 5+ years professional experience in IT Support/IT Service Management • Supervision experience preferred • ITIL, COBIT or equivalent Certification • Familiarity with project management tools and software packages • Experience with Unix/Linux operating systems internals, networking, or cloud systems • Knowledge of SDLC and DevOps Concepts • Strong expertise in managing Redis, RabbitMQ, PostgreSQL operations, and NoSQL databases • Experience working in collaborative environments

Benefits

• Free to work from wherever • Flexible office hours • Opportunity to work for a globally expanding software technology company