Accounts Receivable Coordinator - French Speaking

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Smartsheet

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productivity • collaboration • achievement • innovation • effectiveness

1001 - 5000 employees

Founded 2005

☁️ SaaS

⚡ Productivity

🤝 B2B

Description

•Smartsheet is a tech company with a human story to tell. •Accounts Receivable Coordinator - French Speaking manages cash collections and resolves billing queries across EMEA. •Work with Smartsheet customers alongside Sales and Customer Success. •Deliver high-quality customer experience both internally and externally. •Report to the Director of Finance Operations - EMEA and APJ. •Manage own portfolio of customer accounts. •Focus on reducing aging and increasing cash collections. •Work collaboratively to resolve billing queries. •Participate in regular debt reviews and manage high volumes of inbound queries. •Aim to drive process improvement and support growth in EMEA region.

Requirements

•Fluency in French is required •3+ years of related experience within commercial collections •A history of meeting or exceeding collections targets •Customer Service and service ticket/case management experience •Excellent verbal and written communication skills •Attention to detail that enables accurate completion of tasks •Ability to work independently, manage shifting priorities and handle tasks under pressure •CICM qualification advantageous •Legally eligible to work in the UK on an ongoing basis

Benefits

•Employer-paid Private Medical and Dental, additional cost for family members •Equity - Restricted Stock Units (RSUs) for eligible roles •Monthly contributions toward your pension •Monthly stipend to support your work and productivity •25 days paid for Holiday + Bank Holidays + Flexible Time Away Program •20 weeks fully paid Maternity Leave •12 weeks fully paid Paternity/Adoption Leave •Personal paid Volunteer Day to support our community •Opportunities for professional growth and development including access to Udemy online courses •Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account. •Teleworking options from any registered location in the UK (role specific)