Senior Director - Global Customer Education Services

July 24

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Smartsheet

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productivity • collaboration • achievement • innovation • effectiveness

1001 - 5000

Description

• Smartsheet is a tech company with a human story to tell. • The Sr. Director of Global Customer Education Services will be responsible for leading and inspiring a growing team. • Help re-imagine the customer learning journey by creating a world class learning program. • Work across various organizations within Smartsheet, and with customer/partner groups to refine and grow our education services business. • Report to the Vice President of Professional Services. • Lead the global content and learning strategy for customer training and enablement for Smartsheet products and solutions. • Own the development and delivery of learning experiences for all Smartsheet products. • Manage cross-functional interlock and lead strategic and operational interlock with various teams. • Innovate with blended learning solutions while aligning with Smartsheet’s overall knowledge and enablement strategy.

Requirements

• Strong business acumen and prior SaaS /Enterprise Software Customer Training leadership experience • Excellent collaborator and communicator within and across various levels of the organization • Strong track record for growing revenue with P&L experience • Proven leadership skills in motivating and inspiring a team • Experience designing, managing blended learning and certification programs • Strong balance of strategic and execution skills • BA/BS degree required. Advanced degree a plus • Minimum of 10 years relevant experience

Benefits

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees • Stock - Restricted Stock Units (RSUs) for eligible roles • Lucrative Employee Stock Purchase Program (15% discount) • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Incidental Sick Leave • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific)