Customer Success Implementation Specialist

January 25

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SmartSkin Technologies

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SmartSkin Technologies is a company that specializes in providing data-driven analysis solutions for the pharmaceutical and beverage manufacturing industries. By utilizing advanced drone sensors and data analytics, SmartSkin offers manufacturers actionable insights to optimize production lines, enhance productivity, and reduce downtime. Their technology enables manufacturers to diagnose, analyze, and optimize by pinpointing the root causes of production line issues, ultimately improving product quality and saving costs.

Nanotechnology • Electronics • Fill and finish • Aseptic filling • Pharmaceutical manufacturing

51 - 200 employees

💊 Pharmaceuticals

☁️ SaaS

📋 Description

• Learn the technical details of how SmartSkin’s solutions work and develop a deep understanding of the problems we solve for our clients. • Travel to client sites to lead the onboarding process, support product implementation and provide training to users of SmartSkin Technologies products and services. • Ensure clients seamlessly integrate our technical products/services and perform tests and diagnostics to ensure hardware and software solutions are meeting expectations and delivering value to our clients. • Provide proactive technical support to customers as needed and communicate/report issues to internal team members in support of the clients. • Generate analytical reports based on SmartSkin’s data and provide recommendations/solutions for clients. • Understand our client’s priorities and key performance indicators in order to benchmark, monitor progress and deliver ROI from our solutions. • Document and report on key use cases to continuously improve our solutions. • Schedule and lead regular client meetings to identify areas to improve customer satisfaction and grow relationships; communicate issues and possible solutions to senior management, and promote new or existing SmartSkin solutions to meet customer needs. • Build effective relationships with our client’s employees and leaders to encourage the use of SmartSkin's solutions. • Promote new ways to leverage our products, ensure renewals, and grow the relationship through partnering with colleagues on SmartSkin’s Sales and Customer Success team. • Maintain awareness and keep abreast of constantly changing quality technologies and solutions relevant in the industry.

🎯 Requirements

• Experience in a manufacturing environment, as a maintenance leader, maintenance technician or controls engineer. • Knowledge of key pharmaceutical manufacturing principles, challenges, and best practices is an asset but not required. • Outstanding communication and customer service skills with the ability to listen, understand, educate, and influence customers regarding products and services. • Good organizational and time management skills, and high level of attention to detail. • Proven communication skills and ability to perform training. • Excellent English written and verbal communication skills. • The ability to speak other languages is an asset. • Adaptability to a changing environment and strong ability to work independently. • Experience applying new technologies to solve problems in a manufacturing environment and strong computer skills, including MS Office, Salesforce, CRM tools and other office applications. • Strong presentation and reporting skills. • A strong interest in traveling to work with clients across the globe ( willing to travel up to 50% of time in Europe and globally as needed.) • Residence in Europe.