Customer Service Representative

March 30, 2024

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SMDigital USA

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SMDigital USA is an award-winning international digital agency known for its talented team of over 220 professionals committed to creating innovative digital solutions. The company places a strong emphasis on fostering a positive work environment, offering flexibility and growth opportunities, and maintaining a healthy work-life balance for its global team. With offices in Miami, New York, Shanghai, Medellin, Spain, the Philippines, and Panama, SMDigital specializes in areas such as customer service, web development, SEO, social media management, and more, relying on a team of experts primarily based in the Philippines.

digital marketing • sem • seo • ecommerce • web design

51 - 200 employees

🤝 B2B

📋 Description

•Answer inbound phone calls. •Provide exemplary customer service with every interaction. •Provide resolution on the first interaction with the caller. •Deliver quality results with every interaction in a timely manner. •Collect and gather all necessary information for clinical review. •Will be cross-trained with other communication platforms (outbound calls, chats, emails) if needed. •Must have a strong sense of self-awareness, willingness to learn, and accept coaching to improve •Must have empathy for others and the ability to build rapport. •Thrive in a fast-paced environment, and are willing to jump in and help other team members.

🎯 Requirements

•Experience in a Call Center/Customer Service environment: 3 years (Preferred) •Healthcare experience a plus •Proficient in the use of computers in daily function •Exceptional customer service, active listening, and verbal/communication skills, professional voice •Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems •Willing to work on shifting schedules •Strong time management •Adaptability and accountability •Ability to multi-task and work in a fast-paced environment •Stable internet connection with at least 50 Mbps postpaid (must provide a screenshot of a speed test) •Computer (at least 16GB RAM and Intel i5 core processor equivalent or up) •Noise Cancelling Headset •Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup •Dual Monitor

🏖️ Benefits

•Monthly Company Bonus Program •Paid Vacation Leave •Holiday Bonus