SMG - Service Management Group
SMG - Service Management Group is a leader in enterprise experience management (XM) with a dual focus on industry-leading software and hands-on professional services. Their platform provides seamless and secure data integrations to enhance technology ecosystems, with capabilities for cross-channel feedback collection at every stage of customer and employee journeys. SMG offers powerful reporting and analytics tools, data-driven prescriptive actions, and services to guide businesses from being data-driven to insights-driven. They specialize in improving customer, employee, and brand experiences with tailored XM solutions for industries like restaurant, retail, and consumer services.
Employee Engagement • Brand Research • Customer Experience • Employee Experience • Experience Management
Content Marketing Manager
March 28
SMG - Service Management Group
SMG - Service Management Group is a leader in enterprise experience management (XM) with a dual focus on industry-leading software and hands-on professional services. Their platform provides seamless and secure data integrations to enhance technology ecosystems, with capabilities for cross-channel feedback collection at every stage of customer and employee journeys. SMG offers powerful reporting and analytics tools, data-driven prescriptive actions, and services to guide businesses from being data-driven to insights-driven. They specialize in improving customer, employee, and brand experiences with tailored XM solutions for industries like restaurant, retail, and consumer services.
Employee Engagement • Brand Research • Customer Experience • Employee Experience • Experience Management
📋 Description
• Support all content and marketing output with a focus on brand awareness, lead-gen, and customer engagement. • Develop and lead a monthly webinar program to drive brand awareness and lead generation. • Manage the full webinar lifecycle, from guest sourcing to post-event analysis. • Build and execute a monthly podcast strategy to engage targeted buyer profiles. • Produce industry-leading blogs, videos, reports, and case studies. • Use data-driven insights to optimize content distribution and engagement.
🎯 Requirements
• Exceptional copywriting skills • Expertise in video editing, graphic design, and short-form content creation • Proven experience in digital marketing, content marketing, and distribution • Understanding of social media advertising • University degree in Marketing, Communications, or a related field • Strong knowledge of social media trends, KPIs, and content strategies • Hands-on experience in content management • Ability to tailor messaging for different social media platforms • Strong analytical and multitasking abilities
🏖️ Benefits
• Work hard, have fun environment • Unlimited PTO • Tech provided • Company sick pay • Diverse, experienced, friendly team with support and challenges
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