Insights Analyst

9 hours ago

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SMG - Service Management Group

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Employee Engagement • Brand Research • Customer Experience • Employee Experience • Experience Management

201 - 500

💰 Private Equity Round on 2021-10

Description

• Insights Analyst is a critical member of the team who will have the opportunity to build great client relationships, gain research and consulting skills, and make a real impact on the customer experience for big-name brands around the world. • This role plays an important part in customer retention and service tier upsell programs.

Requirements

• At least 1-2 years of relevant work experience • Bachelor’s degree • Intermediate to advanced proficiency in Microsoft Office (Excel + PowerPoint) • Ability to produce high quality work free from errors and inaccuracies • Strong problem-solving skills • Experience working with large data reports • Experience programming surveys in a platform such as CMIX (ideal), Survey Monkey or Qualtrics • Experience with PowerBI (ideally) or a similar BI tool • Experience with a consulting firm, market research company, or other service-based organization is a definite plus

Benefits

• Work hard, have fun environment • Ample opportunities to learn and grow • Unlimited PTO • Diverse, experienced, friendly team which will welcome you, support you and challenge you.