Operations Manager

November 9

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SMG - Service Management Group

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Employee Engagement • Brand Research • Customer Experience • Employee Experience • Experience Management

201 - 500

💰 Private Equity Round on 2021-10

Description

• Plan and manage the seamless delivery of a range of online market research projects, including building surveys, monitoring responses, and quality checking data sets • Keep track of project progress, ensuring projects are delivered within budget and timelines • Identify opportunities to streamline process flows and implement efficiencies • Collaborate with different teams to coordinate project aspects and ensure effective project execution • Proactively communicate with clients, taking a key role in status meetings and updating them on project status and deliverables • Manage online communities and create engaging content to foster interaction and growth • Develop personalized recruitment plans based on client needs and budgets for various participant types • Oversee the customer onboarding journey and execute recruitment methods to meet client KPIs, SLAs, and project fulfilment

Requirements

• Bachelor’s degree in business administration, Finance, Economics, or any other related business field • An equivalent of the same in working experience is also acceptable for the position • Highly numerate with an analytical background and a good understanding of customer and marketing/digital principles, along with strong business reporting skills • Proficiency in Microsoft Office, including Ms Word, Ms Excel, and PowerPoint • Knowledge/Experience in Digital Marketing will be an added advantage • Fluent in English (written and verbal), and fluency in other languages will be a plus • Technical background will be an added advantage, demonstrating familiarity with technology and its application • Previous experience working with Consumer Product Goods Companies / FMCG companies is an advantage

Benefits

• 38 days holiday including statutory bank holidays • Company sick pay • Health cash plan provided by Health Shield • Company pension • Remote working • Flexible hours to bring out the best in your performance • Supported learning & development with 6 monthly reviews • Quarterly fun days at our HQ • Dress for your diary & own your unique style • Tech provided • Surprise gifts