Technical Program Manager
December 6
Description
• Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. • We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. • Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. • At its heart, the Smile platform enables people and organizations to better manage healthcare data. • We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday! • This is a people leader role responsible for overseeing customer-facing technical teams who serve as the primary point of contact for Smile’s technical programs. • The role ensures the successful deployment and adoption of products and services. • You will provide technical guidance, coaching, and management, leading the team to optimize Service Management processes and foster successful client relationships.
Requirements
• 10+ years of experience in the IT healthcare industry with a focus on customer-facing roles, project management, integration and IT cloud services with at least 5+ years experience in a technical people management role. • Demonstrated success collaborating with others on client-facing business development, engagement delivery and practice development. • Post-secondary education in a related area of study such as Computer Science/Information Technology or equivalent level of experience. • Experience and understanding of Cloud, Data Center & Hosting services. • Experience in taking care of complex problems and quick turnaround requirements in a fast paced environment. • Excellent verbal, written communication skills. • Ability to define and negotiate priorities among partners ensuring successful delivery on commitments made. • Exceptional analytical problem-solving ability. • It is an asset to have knowledge of healthcare information protocols and standards such as HL7, FHIR, ITIL, Agile methodology.
Benefits
• Remote Work Environment • Flexible Time Away From Work Policy including PTO, Personal and Sick Days • Competitive Salary and Health/Medical Benefits • RRSP/TFSA/401K Employee Contribution • Life and Disability • Employee Assistance Program • FHIR Study Program and Skillsoft Learning • Super HAPI Fun Club
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